So most of us here know about this program, heat exchangers going bad. I worked for a local company for a few years, one winter I did only Coleman DGAT calls, it actually kept me busy ALL winter in 2004.
I replaced 22 Furnaces that had burned through the furnace exchanger, housing, and wall. Who knows how many "upgrade " kits.
Now that Im on my own, I still run into these things. Ironically, I found one the other day on a house that had been worked on by another company that is a DGAT authorized company. They didnt do anything to it, other than clean the flame sensor. Yesterday I go there and find a hole in the exchanger.
So I call Coleman, now I admit I get pissy on the phone after getting the runaround for 15 minutes. Long story short, they wont allow ME to do their work, even though Ive been the guy doing this around here. There is already companies that are authorized to do the work. Well do you think the customer wants this place to do the work now? No.
So basically Im out the work, and trust me if I was an established company with hundreds of customers I certainly wouldnt be going out on a limb for COLEMAN, but Im starting out and was willing to do their work.
The guy in charge of this program, Mark Fraund (sp) is on vacation for a week, but is suppose to call me when he gets back. Im sure it will be a get nowhere conversation.
Then they tell me the DGAT program is "ending" so I ask when. She replies, "Well I cannot give a date". Then she says but if a DGAT furnace is found out there that has not been inspected they will still do it. So its NOT ending?
Whatever. They care nothing about these homes that are on the edge of burning down, I will NEVER carry the Coleman line until they improve the way they treat everyone.
Im looking for feedback from you guys that did their work, how many did you find that had bad exchangers? Did you have problems getting paid? How about if you replaced the entire furnace?
I am referring this last customer to Coleman so hopefully she chews them out.
These piles of junk should not be in cold climates anyway. keep your junk in the South...