I've never seen an A/C condenser raised due to snow around here. Heat pumps, yes, as they will be operating when there is snow on the ground. But this unit is A/C only, so won't be running during snow time.
Our company policy is to notify the customer if any damage to equipment occurs and let them know it will be taken care of to their satisfaction. It sounds like a good company you have there, they just should have told you about it before you saw it so you wouldn't have been worried.