I am integrating to a couple ALC sites. The local ALC company is telling me that they cannot make the setpoints BACnet available. I cant even see them let alone change them. So for example i will see the points for a VAV box, i will see space temp, damper position, etc... but i cant see what the setpoint for the room is set at.
Guess i am at a loss for why they say it cant be done, what would be the point of me BACneting to their equipment if i cant change simple setpoints or even see what the setpoint is set at.
Are they giving me the run around because it will take bunch of hours to reprogram or is this just not possible with certain controllers?