Please, someone provide me with some good ole fashioned honest info!! I feel that I getting the run-round, and quite frankly, I am freezing!!
Here is the skinny: 15 yrs plus heat pump running on Elec back up in MArch 07. No good. Company comes out says: Yup, she a goner, need a new one. I was trying to sell my condo at the time so I was looking for a cheap fix( tee hee he yeah right!). I asked about mix match seer, company said they would look into it. No dice in the end. Company installed a 1.5 ton, good price. Eveything is fine until 8/25/07. I notice water leaking from the ceiling( air handler is upstairs). Six weeks later, two missed days of work and seven visits from techs, it turns out I have a leak in the line set. After buying a brand new unit, I should be good right? I ask what is this? So, Owner comes out, line set replacement is a nightmare apparently, in a condo. He says problem is pre existing and not warrantied. According to him the line set is not a part of the unit, only unit is warrantied. Owner freely admitted his company does not normally check the line set. He would not directly answer my question when I asked how does he know if my original was not actually broken but the line set all along, since less than seven months later I am in the same boat, still running on electric back up.
I know next nothing about the HVAC. How do I know if I am being taken advantage of? Some one please provide me with some practical no BS advice!!