why is it b/s?
do you warranty work done by other companies?
we dont, if we didnt install the unit they get no breaks from us... if we do honer the part warranty we will deduct wholesale price from the flat rate book then add in fees for paperwork, and any additional travel time
the distributors are not factory owned around here (and even if they were) why should they do the paperwork and give away their parts for free? or reduced cost when they didnt sell the unit
now there is one place here that wont even look at a warranty if they didnt sell the equipment
i do the warrenty paperwork and parts exchanges on several equipment manufactuers. plus my driver then either takess the parts to the distributor or they are sent ups. are my time and expenses not reimbursable on equipment i didnt sell? i agree wholeheartdly with the charge.
I would expect that the warranty company would pay you for the labor and expenses involved in doing the repair. Furthermore, I would expect that any dealer/distributor would provide warranty parts (to an installer) without charge.
Basically, whoever provides the warranty should be ensuring that the people downstream (installers, distributors, dealers, etc) be compensated at a reasonable rate for their efforts in supporting the warrantee.
I have a Ford. I have a Ford Warranty. I take it to any Ford Dealer and expect them to deal with it without charging me extra. And I expect that they should make a profit on working on my vehicle.
I also now have a Goodman warranty. It doesn't say anything about "Keil-Forness" (my installer). I would expect to be able to call any Goodman/Amana dealer and not worry about any charge. Otherwise, the warranty is worthless and I should have just bought it on the internet.
If you aren't going to fully honor a warranty, then don't ever include it as a selling point when visiting potential customers.
I will clarify my post a little also. we do warrenty all parts on equipment brands we sell at no cost. should we? depends on who it is and why it was defective in the first place. it doesnt cost anyone extra but i dont disagree with the charge. afterall the contractor who goes back on your install to replace warrentied parts is gonna make a little