Sometimes I think it has to do with how they were treating some of their clients. Some of my clients love their JCI systems and some don't, mostly because the customer service was less then expected.
In clients where the owners staff wasn't very versed on using the JCI stuff, I found a high level of dissatisfaction because they got billed for every little
change the system needed and the JCI techs would not help the building operators learn the system. I think some of the poor customer feelings were self inflicted. Turning over the controls of a 20 story building with a JCI ddc system to a "day porter made chief engineer" is a disaster to any controls vendor.
I actually hope JCI never changes, it makes my job of selling other brands of controls with better customer service and easier end user interfaces much easier. Let JCI buy the big market projects they want anyway. Those deals are usually not made about quality, they are made totally about bucks.
Anyway, hats off to any controls company that can sell billions of dollars of controls, they gotta be doing something right???????????????????????