Comfortview 3.1 connection problem

**steward** · 10-08-2007, 10:13 PM

My laptop does not have any built in serial ports, just USB. I'm trying to use a Quatech PCMCIA SSP-100 card but when I follow the IOM to set up the Serial PC card just keep getting error code 10 on the card. I know the card works, used it on many other programs. Checked some of the other posts about this issue and found mention of a Carrier bullitin but no specific info.
Thanks in advance

**okemechtech** · 10-09-2007, 10:08 AM

steward,

Did you try re-installing the drivers for the card?

OK

**steward** · 10-09-2007, 12:32 PM

I tried to "re-assign" port as the CCN Level II com port but when I do that I get the error that the card will not work and has been disabled.

**mikelcs** · 10-09-2007, 02:22 PM

It has always been my understanding that comfortview, for some reason, will not work through and add on serial port. I have had the same issue installing front end for users and had to revert to a PC with a true serial port on the main board. It was never explained to me why, my carrier rep. only said that "that's the way it is". I still program some stuff with service tool on a 1995 laptop. It ain't broke

**jrbenny** · 10-09-2007, 03:56 PM

steward...

It was my intent to keep those bulletins when I left Carrier. Let me dig through some boxes. I couldn't find them on any of my hard drives, but they might be on a CD.

I'll get back to you.

**djken** · 10-09-2007, 06:23 PM

See if this helps.

**jrbenny** · 10-09-2007, 06:28 PM

There should be one more that goes with that one.

Thanks, djken.

**Ausccn** · 10-09-2007, 06:37 PM

Try this out..

Aus..

**Jason Grossman** · 10-09-2007, 07:05 PM

Carrier does not support and adapters for communications other than a direct rs232/rs485, until recently. Now they sell a Network Service Tool that is USB to 485. It works great and I understand it will support passthrough communications with ComfortView. Price is reasonable. Good Luck

**steward** · 10-10-2007, 04:01 PM

Thank you for the replies so far. Tried the methods in the attachments above, but still no luck. It will now label my com port as Level II and says its working but when I go to connect still says no connection when trying to upload. Just to make sure I'm not doing something wrong I loaded on co-workers computer with a "real" 9-pin and everything works great. Still looking for help if any other ideas for the SSP-100 card. Thanks again.

**jrbenny** · 10-10-2007, 04:18 PM

Where are you located in the "midwest"? Never mind. I found your union information. Looks like KC area.

The controls department manager at Koch Air in St. Louis knows precisely how to configure that card. Maybe he'll give you a hand.

**cleancondenser** · 10-10-2007, 06:20 PM

We have to keep one old laptop with a serial port on hand just for CCN

However about five out ten times

I was able to use a Belkin USB to serial converter
which then connects to the Johnson Edgeport serial to RS-45 CONVERTER
Sometimes the Belkin will also work directly with the Reccomended

Carrier RS-45 converter

But I know that Carrier does produce a USB to RS-45 converter

Call your local Carrier controls division

The only drawback is that they may want to install the
drivers themselves

Also make sure ComfortView is
started in the Administrative tools/ services program

Thank You

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