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  1. #1
    Join Date
    Apr 2006
    Location
    Midwest
    Posts
    66

    Comfortview 3.1 connection problem

    My laptop does not have any built in serial ports, just USB. I'm trying to use a Quatech PCMCIA SSP-100 card but when I follow the IOM to set up the Serial PC card just keep getting error code 10 on the card. I know the card works, used it on many other programs. Checked some of the other posts about this issue and found mention of a Carrier bullitin but no specific info.
    Thanks in advance

  2. #2
    Join Date
    Aug 2005
    Posts
    145
    steward,

    Did you try re-installing the drivers for the card? OK

  3. #3
    Join Date
    Apr 2006
    Location
    Midwest
    Posts
    66
    I tried to "re-assign" port as the CCN Level II com port but when I do that I get the error that the card will not work and has been disabled.

  4. #4
    Join Date
    Feb 2007
    Location
    Dallas, Tx.
    Posts
    575
    It has always been my understanding that comfortview, for some reason, will not work through and add on serial port. I have had the same issue installing front end for users and had to revert to a PC with a true serial port on the main board. It was never explained to me why, my carrier rep. only said that "that's the way it is". I still program some stuff with service tool on a 1995 laptop. It ain't broke
    mike

  5. #5
    Join Date
    Jun 2001
    Location
    Louisville, KY
    Posts
    12,189
    steward...

    It was my intent to keep those bulletins when I left Carrier. Let me dig through some boxes. I couldn't find them on any of my hard drives, but they might be on a CD.

    I'll get back to you.
    Perhaps you should have read the instructions before calling.

  6. #6
    Join Date
    Nov 2004
    Posts
    240
    See if this helps.
    Attached Images Attached Images

  7. #7
    Join Date
    Jun 2001
    Location
    Louisville, KY
    Posts
    12,189
    There should be one more that goes with that one.

    Thanks, djken.
    Perhaps you should have read the instructions before calling.

  8. #8
    Join Date
    Mar 2007
    Location
    Melbourne,Aus
    Posts
    346
    Try this out..

    Aus..
    Attached Images Attached Images

  9. #9
    Join Date
    Apr 2007
    Location
    Upstate NY
    Posts
    118
    Carrier does not support and adapters for communications other than a direct rs232/rs485, until recently. Now they sell a Network Service Tool that is USB to 485. It works great and I understand it will support passthrough communications with ComfortView. Price is reasonable. Good Luck

  10. #10
    Join Date
    Apr 2006
    Location
    Midwest
    Posts
    66
    Thank you for the replies so far. Tried the methods in the attachments above, but still no luck. It will now label my com port as Level II and says its working but when I go to connect still says no connection when trying to upload. Just to make sure I'm not doing something wrong I loaded on co-workers computer with a "real" 9-pin and everything works great. Still looking for help if any other ideas for the SSP-100 card. Thanks again.

  11. #11
    Join Date
    Jun 2001
    Location
    Louisville, KY
    Posts
    12,189
    Where are you located in the "midwest"? Never mind. I found your union information. Looks like KC area.

    The controls department manager at Koch Air in St. Louis knows precisely how to configure that card. Maybe he'll give you a hand.
    Perhaps you should have read the instructions before calling.

  12. #12
    Join Date
    Jul 2002
    Location
    NorthEast
    Posts
    811
    We have to keep one old laptop with a serial port on hand just for CCN

    However about five out ten times

    I was able to use a Belkin USB to serial converter
    which then connects to the Johnson Edgeport serial to RS-45 CONVERTER
    Sometimes the Belkin will also work directly with the Reccomended

    Carrier RS-45 converter

    But I know that Carrier does produce a USB to RS-45 converter

    Call your local Carrier controls division

    The only drawback is that they may want to install the
    drivers themselves

    Also make sure ComfortView is
    started in the Administrative tools/ services program

    Thank You

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