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  1. #1
    Join Date
    Sep 2007
    Posts
    17

    Am I getting scammed?

    Hi, I apologize in advance for the newb question. I read the rules and am trying not to ask specific pricing questions. Anyhow....

    I just had a furnace installed and am trying to figure out whether I was scammed. I thought they were installing the Lennox G50 (70k btu), but instead they installed the G40. I don't know whether this was an honest mistake, an insignificant difference, or a "bait and switch".

    One, I don't have a clue as to what the real differences are, and two, I have no clue as to the price difference. And, as everyone in here probably knows, Lennox pricing is not publicized so I can't find that out.

    Any advice y'all can provide would be great.

  2. #2
    Join Date
    Aug 2003
    Location
    Lincoln, Nebraska
    Posts
    1,051
    Did you have it in writing that you were supposed to get the G50 series? This is there Elite series and is a step up from the G40 Merit series. The warranties on the two are the same. The Elite series will be a little less noisy as it is better insulated and is an upgraded model.

    If you hae it in writing you were supposed to get the G50 I would push the point to get it or ask for a credit on the difference in price.
    Its a good Life!

  3. #3
    Join Date
    Sep 2007
    Posts
    17
    Quote Originally Posted by m kilgore View Post
    Did you have it in writing that you were supposed to get the G50 series? This is there Elite series and is a step up from the G40 Merit series. The warranties on the two are the same. The Elite series will be a little less noisy as it is better insulated and is an upgraded model.

    If you hae it in writing you were supposed to get the G50 I would push the point to get it or ask for a credit on the difference in price.
    I thought I had it in writing, but when I looked at the paperwork in my quote, I saw that the quote did not specify the model. However, the guy had given me a brochure for their Elite series, and had circled the G50 (which is why I thought I had it in writing); I was never given any materials on the G40. This discrepancy is what makes me think I have been given the bait and switch, but like I said, maybe it was an honest mistake.

    If I ask for a credit, what is a reasonable amount?

  4. #4
    Join Date
    Mar 2005
    Location
    burlington county n.j.
    Posts
    9,723
    can't discuss pricing here, BUT the difference is only a few gallons of gas.



    both units carry the same warranty and i think they both use the same controls. the blower compartment of the g50 is insulated to reduce blower noise some.

  5. #5
    Join Date
    Sep 2007
    Posts
    17
    Quote Originally Posted by t527ed View Post
    can't discuss pricing here, BUT the difference is only a few gallons of gas.



    both units carry the same warranty and i think they both use the same controls. the blower compartment of the g50 is insulated to reduce blower noise some.
    I just talked to the company, and they said yes, a difference of a few gallons of gas, basically the same price. Which seems odd, given that Lennox classifies the G50 as part of their "Elite Series" and the G40 is part of their "Merit Series".

    So, if the furnace is in a crawl space (ie, blower noise not a real issue), this is not something I should worry about?

  6. #6
    Join Date
    Jun 2004
    Location
    Howell, Michigan
    Posts
    16,176

    Compare The two..........


  7. #7
    Join Date
    Sep 2007
    Posts
    17
    Sorry, I thought I posted that I had already looked at their website, but it isn't that helpful/informative for a layman. The differences appear to be insulated blower, difference in starter, possible difference in warranty. But I don't know how to evaluate those, and it doesn't tell me what the difference in price is. Which is important, even if the difference in blower doesn't make a difference.

    My thought is, for ex., if you go to a store seeking BFGoodrich tires, and they install a different tire that they claim is just as good and the same price, and you run them just fine for 50k miles, does that mean you weren't scammed if the different tire costs $20 less? I may never notice a difference between the 2 furnaces (and if this was a real bait and switch, of course that would be their hope) but that doesn't mean that I wasn't scammed.

  8. #8
    Join Date
    Jun 2004
    Location
    Howell, Michigan
    Posts
    16,176
    If they quoted a G50, you should get a G50.

    I don't sell G40's, as far as I am concerned they are a builders model. Unless something has changed, they always had a 1 year parts warranty also.

  9. #9
    Join Date
    Jun 2004
    Location
    Howell, Michigan
    Posts
    16,176
    Just called Lennox customer service. 5 year parts, 3 years on board. G50 has 5 year parts on all parts.

    There ya have it!

  10. #10
    Join Date
    Sep 2007
    Posts
    17
    Thanks, HeyBob!

    What do you (or anyone else) suggest I do? As I wrote earlier, I thought I had been quoted a G50 but looking back at it, the quote itself doesn't say that. The owner has said he will "do whatever I want to make things right" or something to that effect, but of course I am sure there are limits. I don't want to be a jerk, and if the differences aren't that great I sure don't want them to come back and put the G50 in (which they claim is not currently in stock, and won't be for a couple of weeks), but I also don't want to roll over and just say everything is A-Ok.

    I guess one thing to do is ask them to cover the difference in warranty, ie if the board dies between years 3 and 5 they replace it. Anything else? I mean, is the price difference really a few gallons of gas?

  11. #11
    Join Date
    Mar 2005
    Location
    burlington county n.j.
    Posts
    9,723
    both units have identical warranties.
    if they want to do something for you let them do next years clean and check.

    worth more than the cost difference but i would do it to satisfy a customer.

  12. #12
    Join Date
    Mar 2005
    Location
    burlington county n.j.
    Posts
    9,723
    Quote Originally Posted by HeyBob View Post
    Just called Lennox customer service. 5 year parts, 3 years on board. G50 has 5 year parts on all parts.

    There ya have it!

    saw this after i posted.

    warranties for both units on davenet are the same????????

  13. #13
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    34,040
    Yea, no kiddin'. Bob must be cornfused! How can the board be less than the parts warranty

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