First, let me know if this is in the wrong category: wasn't sure if I should do residential or general chat. Tks
I work in a Trane parts house.
A homeowner came in today carrying his unsealed rotolock compressor. I told him to take it outside, that I didn't want it if it was open and full of oil. He DUMPED the oil IN MY PARKING LOT and laid the compressor in the grass to let it finish draining. Then he wanted me to give him a new one under warranty and gave me the name of a service company that told him to come get it. He swore up and down that he worked for the company and when I called them, they told me that he did work for them and to let him have a new compressor. I asked if the unit was left open and the homeowner told me that he had sealed it up with ziplock bags (oh, how effective) since yesterday when he removed the compressor (it's been raining off and on here since yesterday). The service co that I talked to said that they had recovered the refrigerant and that they were willing to take responsibility for this unit and compressor. I asked the homeowner, who still insisted that he worked for the company, if he wanted a drier, he replied, "Do I need one??" Midway through filling out the warranty claim form, the homeowner admitted that HE had removed the compressor, he said it was "so easy a child could do it" and I asked him if a child could recover the refrigerant, too and he shut up. I finally just told him that I don't feel good about giving him the compressor and that he would have to have a service company fill out the warranty paperwork and pick the compressor up. He got mad at me and told me that I wasn't a good Christian because I wouldn't help him and that he was on disability and "deserved this compressor". I responded with he wasn't a good service technician and I had a handicapped son and deserved to keep my job. He got mad and left. Then came back a few minutes later wanting to BUY the compressor. I told him no. When he left, he was kind enough to drive through the oil puddle forward and backwards and eliminate any chance of an easy clean up with speedy dry.
What do you think: should I have given him the compressor and put all of the paperwork on the service co willing to step up and take responsibility? Would you guys as techs and company owners ever do that?
I never sell to homeowners, never tell them if it's in stock, NEVER give a price, and play stupid if they call and ask if their technician that was at their home ordered a part. If I suspect that I have a homeowner on the phone, I try to trip them up (what are the mfd's on your cap? what's your suction line size? do you have a reversing valve on that air conditioner?) or call the company they say they are working for to verify if they really work there. I would rather not sell them a gas valve and have them blow up their house and then sue me for selling to them.