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  1. #1

    Scratch and Dent Deal - Worth it???

    So I've got some quotes for new furnaces. Lennox and Bryant are the mfgs. The Bryant salesman has what is essentially a scratch and dent deal he would like to make.

    Apparently the installer cut the hole on the wrong side of the unit which was installed at a customers place and has been there for a week (only running AC, so just the blower on the furnace). Tomorrow they are going to take out the unit and install a unit without a side that had to be re-welded shut as the customer may sell his place soon and doesn't want to have to field questions about his furnace looking like he bought it used. He ensures me there would be no efficiency loss and basically it amounts to cosmetic effects only. The unit, Evolution System 96t Gas Furnace (986T), is the right size for my house and would be cheaper than the same size unit on a lesser model (925T).

    It's a very reputable installer: Angie's List award recipient, A+ in BBB, well rated on Yelp, Bryant award winner, and has a 100% satisfaction guarantee (the reason why is it getting pulled from the existing customer). The company would back the full mfg warranty and their company warranty on labor/parts from the date of the install at my place if I choose. He hasn't provided the quote yet but said "basically" I would get the unit free and would pay for the labor.

    I've got some pretty favorable prices on Lennox systems around the same ball park I think he is going to quote me (started to say pricing but said he would have to confirm the price the boss brings it back into inventory at before giving me a price, hence the "basically free"). The Lennox system would be the EL195E or the EL296E, both close to what he started to say. I know discussing price is not allowed, but are you able to comment on the usual % labor and material make up of a proposal? If I can get the brand new out of the box Lennox system installed for $X then if the Bryant furnace is actually free should be Y% of $X.

    At the same time let me ask: Would you put a furnace that has been installed somewhere else for a week in your house?

  2. #2
    Join Date
    Oct 2010
    Location
    Anderson, South Carolina, United States
    Posts
    5,669
    I would, if you don't get it it'll probably end up in one of the guys that works at the company's house. If ask to see pics or see it before accepting it though.

  3. #3
    Join Date
    Jul 2010
    Location
    nebraska
    Posts
    1,620
    I would too. It's a furnace not a new car.

  4. #4
    Join Date
    Jul 2006
    Location
    Virginia
    Posts
    4,512
    if you truly get a great deal go for it other wise ask or a new one
    We really need change now

  5. #5
    Join Date
    Sep 2013
    Location
    Washington state
    Posts
    3
    This is the Ask Our Pro's forum, and only Pro members that have been vetted by the AOPC may post advise, commentary, or ask questions of the OP here.

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    Last edited by beenthere; 09-05-2013 at 05:12 AM. Reason: Non Pro * member

  6. #6
    Thanks for the replies. It's helpful to know it's safe to accept a system that was installed elsewhere for a short period of time.

    I'm still trying to figure out how to determine what a "good deal" would be on it. Looks like he offered it at the same price as a Bryant single stage 60k BTU 92% AFUE, which clearly would indicate there is some charge for the used furnace and not a labor only deal. The S&D model is two-stage 40-60k BTU and 96.5 AFUE.

    This would be around the same price I was quoted for a Lennox 70k BTU 95% single stage.

    I have asked for a picture (great idea) and I suppose I may have some negotiating room with the facts I have listed above.

  7. #7
    Join Date
    Jul 2006
    Location
    Virginia
    Posts
    4,512
    i dought tht he is going to give you the furnace as them furnaces are expensive to purchase . although it sounds like a fair deal , see if he will through in a infinity control .what are you doing for air.
    We really need change now

  8. #8
    I have a 2.5ton Lennox ac unit I replaced in 2005. As far as I know that is fine, however a power outage appears to have fried my control board on my current Lennox g26q3-75-6 which was installed in 1999(70k btu 92%).

    I could have the board swapped or move to a newer model.

  9. #9
    Join Date
    Aug 2001
    Location
    Pavilion, NY
    Posts
    2,015
    Some manufacturers require the unit to be registered after install. As long as it was not registered in someone else's name/address I would grab it.
    ...

  10. #10
    Join Date
    Jul 2010
    Location
    nebraska
    Posts
    1,620
    If the only thing wrong with the G26 is the control board then have a new board installed. They're not too expensive for parts and it's a 10 minute job so labor should be reasonable.

  11. #11
    Join Date
    Jul 2006
    Location
    Virginia
    Posts
    4,512
    Quote Originally Posted by martyinlincoln View Post
    If the only thing wrong with the G26 is the control board then have a new board installed. They're not too expensive for parts and it's a 10 minute job so labor should be reasonable.
    x2
    We really need change now

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