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  1. #1
    Join Date
    Jun 2003
    Location
    Florida
    Posts
    9,548

    When to bite your tongue........

    Went to lowes today for some supplies, old man about 10 ft away from me asking the aisle guy about air conditioning. Needs a whole house system. Guy tells him to go to local hvac company...good advise so far. Old man asks if any other stores carry them, like Home Depot. Guy says no, only Sears might. Home Depot here is set up with Trane. Either lying to old man or mis-informed. I didn't say anything, but was biting my tongue, but figured not my place. Having mixed thoughts though......
    If everything was always done "by the book"....the book would never change.

  2. #2
    Join Date
    Mar 2004
    Location
    SE Michigan
    Posts
    17,909
    Home Depot+Trane=
    " Kill a Commie for Mommy! "

    - Colonel David Hackworth (1930-2005), Korean War Vet

  3. #3
    Join Date
    Feb 2004
    Location
    SC
    Posts
    20,677
    Quote Originally Posted by coolwhip View Post
    Home Depot+Trane=
    Roger that!
    No reserve. No retreat. No regrets.

    For those who have fought for it, freedom has a sweetness the protected will never know.

    http://www.airwarvietnam.com/16thSOSGunners2.jpg

    Proud member of KA Club

  4. #4
    Join Date
    Jan 2006
    Location
    Near Atlanta, GA.
    Posts
    14,512
    I was at Home Depot awhile back and overheard a sales rep talking to a customer. Customer told him he had X square feet of living space-sales rep said "oh you need a X ton unit".

    And all this time I though a load calc was important. (sarcasm alert)

  5. #5
    Join Date
    Mar 2006
    Location
    OK
    Posts
    2,144
    That's the kind of stuff that got us into Home Depot.

    huh you say?


    The local HD stores were tired of problems with their multiple contractors so the local Trane distributer asked us to take over. It's been much better since. We have process's in place that insure a load calc is done (it must be submitted with any HD sale) and all jobs are reviewed by the boss. Not every problem can be quickly solved since the lead generators in the HD stores know very little about HVAC so we tell them to give as little info as possible and let me talk to and inform the customer.
    Never knock on Death's door. Ring the bell and run, he hates that.

    Views expressed here are my own and not neccessarily those of any company I am affiliated with.

  6. #6
    Join Date
    Feb 2004
    Location
    SC
    Posts
    20,677
    I've been on many HD leads. Most were unqualified. Something around 90%. I'd go to the home and find systems sometimes less than a year old. HO was just curious if they got a good deal on the system they had put in 6 months prior.

    We don't deal with HD anymore.
    No reserve. No retreat. No regrets.

    For those who have fought for it, freedom has a sweetness the protected will never know.

    http://www.airwarvietnam.com/16thSOSGunners2.jpg

    Proud member of KA Club

  7. #7
    Join Date
    Oct 2002
    Location
    Lady Lake, Florida
    Posts
    799
    At our local Home Depot I've usually seen people hanging around outside that have bought a unit and were disgusted by the quote given by a recommended contractor and you see them eyeing customers to see if they're driving service trucks and approached them to see if they will do the work. I had that happen to me a couple of times. I overheard some of the conversations. Pretty good entertainment.

  8. #8
    Join Date
    Dec 2001
    Location
    Chicago, N/W burbs
    Posts
    8,004
    I like it when I go in there and get solicited for an hvac quote. If I have the time I will mess with them for a bit.
    R2B4BTU

  9. #9
    Join Date
    Oct 2002
    Location
    Lady Lake, Florida
    Posts
    799
    Oh, you mean like ask them if they have well or city water so's you can size the reversing valve and electric emergency heat. LOL.

  10. #10
    Join Date
    Jan 2007
    Location
    in my lumpy chair
    Posts
    1,948
    the big box want our buisness but i bite my toung to. but like otto i love giving a time for a quote in front of them
    I dont warranty Tinkeritus

  11. #11
    Join Date
    Mar 2006
    Location
    OK
    Posts
    2,144
    Quote Originally Posted by bootlen View Post
    I've been on many HD leads. Most were unqualified. Something around 90%. I'd go to the home and find systems sometimes less than a year old. HO was just curious if they got a good deal on the system they had put in 6 months prior.

    We don't deal with HD anymore.

    We've run into that a lot too. That's part of what I do is screen the leads before a consultant actually goes out. Home Depot says they have almost a 20% closing rate. I don't see how. Ours is much lower for HD although our closing rate on leads we generate ourselves is around 50-60%.
    Never knock on Death's door. Ring the bell and run, he hates that.

    Views expressed here are my own and not neccessarily those of any company I am affiliated with.

  12. #12
    Join Date
    Feb 2004
    Location
    SC
    Posts
    20,677
    When we dealt with HD, our total leads were about 10% from HD. Out of HD, about 20% were legit leads. Out of those, about 20% were qualified as buyers through HD. Do the math...less than 1/2% of our total sales was HD. Simply not worth the trouble.

    From April through September, I typically present about 3-1/2 proposals a day. My rate of successful sales from proposals is around 60%. Naturally, that raw drops off in the off-season but you can see how HD leads wasted a lot of my time.
    No reserve. No retreat. No regrets.

    For those who have fought for it, freedom has a sweetness the protected will never know.

    http://www.airwarvietnam.com/16thSOSGunners2.jpg

    Proud member of KA Club

  13. #13
    Join Date
    Feb 2004
    Location
    Midwest
    Posts
    9,932
    I get that same feeling when I see the HO's in the filter aisle at Homo Depot.

    I wanna say "NO! Not the True Blue PLEATED one!"

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