Just got a new Heating and AC system installed and I'm trying to get the Infinity Touch Control wireless configured.
I've hooked up the supplied wireless router and verified that I can connect through it with my computer and reach carrier.com, google.com, etc. Conclusion Wireless router works as expected. (not that I need an extra wireless router, but I'm trying to stick with the recommendations before detouring...)
I've configured the Infinity Touch Control with the supplied WPA2 password. On the Infinity Touch Control under 'remote access status' it says 'network status: connected' however 'MyInfinity server: not connected' and references address: 'www.api.ing.carrier.com'
pinging 'www.api.ing.carrier.com' reports 'request timeout'
reports it's down.
So it looks like my next step is to contact 1-800-CARRIER. Have I missed anything?
Thank you very much for your time.