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Thread: home warranty

  1. #1
    Join Date
    Apr 2007
    Location
    krugerville texas
    Posts
    1

    home warranty

    the home warranty replace the air handler,but didnt replace the 22 yar old rheem outside unit.i paid 600.00 to have the inside unit replace.they replace it with a payne unit.what can i do to get them to replace the outside unit with a matching unit.i thought 600.00 was bit much.the tech took out the old and slap in the new one.the duct work is coming apart,he didnt run any kind of vacuum.just put in freon.it has come on and seems to work good.

  2. #2
    Join Date
    Apr 2007
    Location
    Philadelphia
    Posts
    2,192
    Quote Originally Posted by jmyers View Post
    the home warranty replace the air handler,but didnt replace the 22 yar old rheem outside unit.i paid 600.00 to have the inside unit replace.they replace it with a payne unit.what can i do to get them to replace the outside unit with a matching unit.i thought 600.00 was bit much.the tech took out the old and slap in the new one.the duct work is coming apart,he didnt run any kind of vacuum.just put in freon.it has come on and seems to work good.
    600 is cheap IMO.
    now thats if the job was done right,if the duct is coming apart and the unit had moisture,then well that sucks..

  3. #3
    Join Date
    Dec 2006
    Location
    Modesto CA
    Posts
    51
    up flow or down flow? The reason i ask is because down flow they should have replaced the evap coil,and the warranty should have covered it. 99% of the work i do is warranty work. In California were i live we have to do a duct test its called Title24 so if the duct work is comming apart it would have to be fixed. Also your warranty should cover duct work.

  4. #4
    Join Date
    Jun 2003
    Location
    Hell Hole Swamp
    Posts
    4,180
    They will replace your outdoor unit when it can no longer be repaired, they charged you the extra 600 because the warranty companies pay chump change to do installs, so the contractor has to come up with non covered charges to make money

    thats about all you can expect from a home warranty install

  5. #5
    Join Date
    Feb 2004
    Posts
    2,597
    Quote Originally Posted by jmyers View Post
    i thought 600.00 was bit much.
    You get what you pay for.

    And you paid for crap.

  6. #6
    Join Date
    Jan 2007
    Posts
    94
    insurance co. have to make a profit and paying claims is not the way to do it. or should I say paying properly......

  7. #7
    Join Date
    Nov 2004
    Location
    Michigan, Detroit Metro area
    Posts
    296
    If it is working good why should the home warranty co replace anything?
    What's my post count now?
    UA Local 636

  8. #8
    Join Date
    Mar 2007
    Location
    Birmingham, AL
    Posts
    108
    Unfortunately, you get nothing but hodgepodge and bandaids with a home warranty. Not worth it at all in my opinion.

    I just found out that evap coil in my system (house I bought a year ago) was replaced by a home warranty company for previous homeowner. Having my AC system serviced for the first time since I moved in, I found out they put a two ton Goodman evap on a three ton AC unit.

    If you want a quality system, ask for the cashout and pay the difference yourself. That way, you get the equipment and the installer you want, not one forced upon you. The companies that do home warranty work in our area are not the highest of quality. I had a customer tell me he had a tech a home warranty company sent out show up on a motorcycle once!

    Bottom line is, until you get the idea that the home warranty is a good thing, then you will be limited by their choices and their bandaids, not what is best for you and your home.

  9. #9
    Join Date
    Jan 2007
    Posts
    94
    You cannot even cash out any longer and have your own co. do the work unless you want to pay dearly- my inlaws were offered 600.00 to cash out to replace a 4-ton condensor...had to say sorry pops can't help you there

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