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Thread: WTF?

  1. #1
    Join Date
    Jan 2013
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    34

    WTF?

    went to a no cool today. disconnect fuse was blown. replaced fuse. compressor pulling lra. take off old 521. still lra. put on new 521. unit compressor runs at normal rla. go inside and tell customer compressor is going bad cuz it wont start on its own but will with a hard start kit. tell them new kit is a band aid and quote price. also quote price for warranty compressor replacement. then say you should weigh the compressor replacement option against full cooling replacement cuz its a 22 system and if they put that money in and something else happens they will have to change to 410 anyway. they say send me a salesman. 5 yo unit btw

    in between me leaving and salesman calling, customer calls out other company. installs a part for 1/6 the price i quoted, tells them its fixed and leaves. our salesman calls and gets and earful. salesman then calls me and tells me what happened. then i realize i never put my meter on the cap.

    complacency (but mostly arrogance). please learn from my idiocy. i feel better now a little.

  2. #2
    Join Date
    Dec 2012
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    columbus, OH
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    The worst an honest person can do is make an honest mistake. Sorry you looked like a fool, I thank everybody plays one

  3. #3
    Join Date
    Nov 2006
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    Southeastern Pa
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    19,562
    Let's go over the mistakes.

    1) "go inside and tell customer compressor is going bad cuz it wont start on its own but will with a hard start kit."

    That is incorrect on its face. You are not old enough to know that the majority of equipment manufacturers used to provide what we now call "hard start" components on their systems, and they were phased out over time, mostly to save on production costs.

    Bottom line: a hard start kit is not evidence that a compressor is "going bad."

    2) "tell them new kit is a band aid and quote price"

    See above. Factually incorrect.

    3) "then say you should weigh the compressor replacement option against full cooling replacement cuz its a 22 system and if they put that money in and something else happens they will have to change to 410 anyway."

    I'm sorry. In which universe would this be correct? Who says anyone will have to change to "410?"

    Again, factually incorrect.

    4) "they say send me a salesman. 5 yo unit btw"

    Wait a minute. You are recommending replacement of a FIVE YEAR OLD SYSTEM, because of a start assist/cap problem????


    REALLY????


    What kind of a company are you working for?

    WTF? Indeed.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

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  4. #4
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    Lol

  5. #5
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    Quote Originally Posted by Core_d View Post
    Lol
    Good lord, is this our industry today?

    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

    AOP Forum Rules:







  6. #6
    Join Date
    Oct 2010
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    Anderson, South Carolina, United States
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    Quote Originally Posted by timebuilder View Post
    Good lord, is this our industry today?

    I hope not

  7. #7
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    Quote Originally Posted by jtrammel View Post
    I hope not

    Maybe it's just confined to Cleveland...
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

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  8. #8
    Join Date
    May 2012
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    Upper Michigan
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    I guess it happens but the first thing I would check is the cap. I had one Monday, comp locked up, used a hard start and its been working fine. Time will tell

  9. #9
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    Anderson, South Carolina, United States
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    At 5 yrs old the last thing I would think is replacing the system.

  10. #10
    Join Date
    May 2011
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    Western, KY
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    Quote Originally Posted by timebuilder View Post
    Good lord, is this our industry today?

    In a lot of residential yes : * (. No one gets trained and companies want to rush their techs through the calls in about an hour per call and sale a unit as often as possible.

    Beatings for oversight and lack of information aside.

    There are absolutely both units and scenarios that REQUIRE start assists!

    Always confirm these things when checking a compressor:

    Voltage- this may require checking the actual wires to the terminals.

    Capacitor- they don't work right if the capacitor isn't working right.

    Amps- in rush and running

    Start components- is the start capacitor correct, is the relay opening and closing correctly

    Ohms- winding to winding and windings to exposed compressor shell.

    Then there's a list of external factors, dirty coil, over/undercharge, non bleed txv, and so on.

  11. #11
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    Quote Originally Posted by jtrammel View Post
    At 5 yrs old the last thing I would think is replacing the system.

    On a roof, "five years old" often qualifies a unit as being the newest unit up there!

    Until we gave up on an account a year ago (they weren't paying us when they declared one of the Chapters) I had an old GE unit from 1973 at one site, with the original compressor, and it ran better than the Carrier DR016 next to it!!!
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

    AOP Forum Rules:







  12. #12
    Join Date
    Feb 2013
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    Sonora, California, United States
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    Quote Originally Posted by Itstartedasacc View Post
    went to a no cool today. disconnect fuse was blown. replaced fuse. compressor pulling lra. take off old 521. still lra. put on new 521. unit compressor runs at normal rla. go inside and tell customer compressor is going bad cuz it wont start on its own but will with a hard start kit. tell them new kit is a band aid and quote price. also quote price for warranty compressor replacement. then say you should weigh the compressor replacement option against full cooling replacement cuz its a 22 system and if they put that money in and something else happens they will have to change to 410 anyway. they say send me a salesman. 5 yo unit btw

    in between me leaving and salesman calling, customer calls out other company. installs a part for 1/6 the price i quoted, tells them its fixed and leaves. our salesman calls and gets and earful. salesman then calls me and tells me what happened. then i realize i never put my meter on the cap.

    complacency (but mostly arrogance). please learn from my idiocy. i feel better now a little.

    clearly your train of thought has been taught to you, I can read it in your post. probably should stick around this site and learn some valuable information, apply for pro status as well. The first time i got introduced to sales the tech I was training with was very dishonest so i know its not hard to get caught up in all that misinformation that sounds legit when your told by someone else that is SUPPOSED to know more then you. I have learned over a little time that what techs and co-workers tell me quite often is not right, sadly i dont even ask them much of anything anymore as ive found all my answers here and they far exceed anything ive ever been told by someone im working with. take your lickings for your post and learn and ask questions. goodluck

  13. #13
    Wow.

    Boss would skin me alive for that over sight.

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