I emailed Travis Ault from Fieldpiece on Saturday afternoon and quickly got a response by email the same day. He called me Monday morning and shipped a new sman3 to me 2nd day air at no charge. Just got it delivered today. He even included a return shipping label in the box so all I have to do is put my defective unit on the same box and drop it off at a ups store. Excellent service if you ask me.
since you brought it up, my SMAN3 broke, (the brass connector off the manifold, after I dropped it from a 16' suicide ladder , 1st thing I did when I got down was to turn them on and make sure they still operate------------------now just to replace that cheesy brass fitting
It`s better to be silent and thought the fool; than speak and remove all doubt.
I'm 43 years old and have been working in the trades since I was 18 and I have to say that Fieldpiece has the best customer service I have ever encountered. If anyone here has an issue with one the their tools now or in the future, call them. I guaranty they will resolve the problem.