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  1. #1

    SMAN 4 GOING THE WAY OF SMAN 3?

    The boss bought an Sman 4 for himself and one for me early this year. Summer came way late and ours SMANs did not see much usage until the past two or three weeks.

    Bosses SMAN started leaking by from the hi side so FP sent him a new one 2nd day air. Now this one was is leaking by too. To say the boss was pissed is an understatement. He called FP and pretty much was not taken very seriously by the tech. No solution was was offered by the the tech.

    Boss called the next day loaded for bear. Got another tech who explained that the new SAMN 4s have a different valve gasket that needs to be torqued down tighter than one would usually consider to make a leak tight seal.

    Uncle is admittedly a tough customer but the treatment he received
    from FPs first tech was un-deserved. Our company has been a strong supporter of FP even when the our instruments did no perform as advertised.

    We will continue to support FP but I feel this incident needed airing.

    Also we are on FP email list. A service bulletin should have been issued on the new gaskets in the SMAN 4. Boss was also informed they received a small number of SMAN 4s back for this reason.

    Just thought this was important enough to inform others who might have had the same problem.

  2. #2
    Join Date
    Feb 2010
    Location
    In a boiler room
    Posts
    7,126
    Too bad you can't mount them on your choice of manifold.

  3. #3
    Join Date
    Oct 2007
    Location
    Anaheim, CA
    Posts
    157
    Quote Originally Posted by hvac5646 View Post
    The boss bought an Sman 4 for himself and one for me early this year. Summer came way late and ours SMANs did not see much usage until the past two or three weeks.

    Bosses SMAN started leaking by from the hi side so FP sent him a new one 2nd day air. Now this one was is leaking by too. To say the boss was pissed is an understatement. He called FP and pretty much was not taken very seriously by the tech. No solution was was offered by the the tech.

    Boss called the next day loaded for bear. Got another tech who explained that the new SAMN 4s have a different valve gasket that needs to be torqued down tighter than one would usually consider to make a leak tight seal.

    Uncle is admittedly a tough customer but the treatment he received
    from FPs first tech was un-deserved. Our company has been a strong supporter of FP even when the our instruments did no perform as advertised.

    We will continue to support FP but I feel this incident needed airing.

    Also we are on FP email list. A service bulletin should have been issued on the new gaskets in the SMAN 4. Boss was also informed they received a small number of SMAN 4s back for this reason.

    Just thought this was important enough to inform others who might have had the same problem.
    Sorry to hear you/your boss had a bad experience the first time around. I hope Uncle felt better and is back at it with his SMAN after the second time around.

    We appreciate the feedback...we know we aren't perfect and can only get better if someone calls us out when we stray off course!

    Cheers

    Travis

  4. #4
    Quote Originally Posted by chuckcrj View Post
    Too bad you can't mount them on your choice of manifold.
    I don't get what u mean. You do know that Uncle and I both own Ak 900s as well as Testo digitals, don't you? So inferring that Uncle should buy a DC is pointless since already owns two.

  5. #5
    Join Date
    Feb 2010
    Location
    In a boiler room
    Posts
    7,126
    Quote Originally Posted by hvac5646 View Post
    I don't get what u mean. You do know that Uncle and I both own Ak 900s as well as Testo digitals, don't you? So inferring that Uncle should buy a DC is pointless since already owns two.
    I wasn't inferring that you should buy a DC. I knew you had one.

  6. #6
    Quote Originally Posted by chuckcrj View Post
    I wasn't inferring that you should buy a DC. I knew you had one.
    If you mean it would have been nice to have the option of mounting the SMAN to a diff manifold, it probably crossed Uncles mine.

    If i confused your meaning I apologize.

  7. #7
    Quote Originally Posted by ault51 View Post
    Sorry to hear you/your boss had a bad experience the first time around. I hope Uncle felt better and is back at it with his SMAN after the second time around.

    We appreciate the feedback...we know we aren't perfect and can only get better if someone calls us out when we stray off course!

    Cheers

    Travis
    So far so good.

  8. #8
    Join Date
    Feb 2010
    Location
    In a boiler room
    Posts
    7,126
    Quote Originally Posted by hvac5646 View Post
    If you mean it would have been nice to have the option of mounting the SMAN to a diff manifold....
    Yes, that would be a nice option.

  9. #9
    Join Date
    Jun 2009
    Location
    South Carolina
    Posts
    484
    Right when i was about to buy one. I may hold off a month or two now to see if this is going to be a major prolem

  10. #10
    Join Date
    Feb 2007
    Location
    Fremont, Indiana
    Posts
    1,555
    Quote Originally Posted by hvac5646 View Post
    The boss bought an Sman 4 for himself and one for me early this year. Summer came way late and ours SMANs did not see much usage until the past two or three weeks.

    Bosses SMAN started leaking by from the hi side so FP sent him a new one 2nd day air. Now this one was is leaking by too. To say the boss was pissed is an understatement. He called FP and pretty much was not taken very seriously by the tech. No solution was was offered by the the tech.

    Boss called the next day loaded for bear. Got another tech who explained that the new SAMN 4s have a different valve gasket that needs to be torqued down tighter than one would usually consider to make a leak tight seal.

    Uncle is admittedly a tough customer but the treatment he received
    from FPs first tech was un-deserved. Our company has been a strong supporter of FP even when the our instruments did no perform as advertised.

    We will continue to support FP but I feel this incident needed airing.

    Also we are on FP email list. A service bulletin should have been issued on the new gaskets in the SMAN 4. Boss was also informed they received a small number of SMAN 4s back for this reason.

    Just thought this was important enough to inform others who might have had the same problem.
    Yep
    Same here!
    They sent me new valves. When I pulled the old ones, I didn't see anything wrong with them. I reassembled with nylog.
    I found the problem is that you have to crank the crap out of them to stop the leak-by.

    sent from my Samsung Galaxy Note
    Member of the "Work Exchange Program"
    "Will work for knowledge"

    "Everyone is a genius. But if you judge a fish on its ability to climb a tree, it will live its whole life believing that it is stupid"
    A Einstein

  11. #11
    Join Date
    Feb 2011
    Location
    Peoria, IL
    Posts
    2,149
    who in the hell is "uncle" or im i missing something, i should be getting?

  12. #12
    Join Date
    May 2012
    Location
    Upper Michigan
    Posts
    3,588
    Quote Originally Posted by garychance View Post
    who in the hell is "uncle" or im i missing something, i should be getting?
    It's his uncle/boss

  13. #13
    GREAT.

    Today MY SMAN 4 started leaking by. WTH? We have some spare upgrade valve kits from our SMAN 3s. Gonna try that and see what happens.

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