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  1. #1
    Join Date
    Feb 2013
    Location
    New Orleans, LA
    Posts
    91

    When the cheapest price becomes the most expensive..

    Customer called and said system not cooling, she had a guy off of Craigslist come repair it a couple weeks ago for the same 'no cooling' problem, now it won't even come on at all. Get out there and this is what I find:
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    Not exactly sure what happened, but surprisingly the original "tech" that made the repairs is no where to be found now!

  2. #2
    Join Date
    Sep 2005
    Location
    Atlanta GA area
    Posts
    21,406
    Whatever that part to the right of the cap was... it appears to have caused a BIG spark.

    Thinking it was a bad hard start... however the rest of it is missing... ???
    GA-HVAC-Tech

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  3. #3
    Join Date
    Feb 2013
    Location
    New Orleans, LA
    Posts
    91
    Customer: "So, how much to fix it?"
    Me: "$1,231.38"
    Customer: "Geez, the last guy only charged me $100 to fix it!"
    Me: Look at customer thinking (And he did just a great job, didn't he)
    Customer: Looks at me, then looks down at the floor stupidly! "Well, I guess you get what you pay for huh?! Lets just go ahead and change it out. It will come with a warranty, right?"
    Me: "Yes, of course! Mam, going with the cheapest person can sometimes turn out to be the most expensive investment!"
    Customer: " Do you think that y'all could just bill the original guy?"
    Me: Looks at customer like she has lost her mind: "No Mam, I'm sorry, but we do not deal with those types of 'Craigslist companies' ."
    Customer: "Well, it was worth a try, huh?!"
    Me: Looks at customer, thinking.........NO! "Oh, yeah, worth a try." ....MORON,

  4. #4
    Join Date
    Feb 2009
    Location
    Tallahassee, FL
    Posts
    6,051
    I hate to say it but I could get that going pretty fast. It looks worse than it actually is.

  5. #5
    Join Date
    Feb 2006
    Location
    Phoenix,AZ
    Posts
    2,893
    Yeah, that's just one of those PTC starters that exploded. I wouldn't blame it on the previous guy either! New cap, a PSR relay and start cap. a couple spade connectors and back in business!

  6. #6
    Join Date
    Dec 2007
    Posts
    4,718
    Quote Originally Posted by KB Cool View Post
    Yeah, that's just one of those PTC starters that exploded. I wouldn't blame it on the previous guy either! New cap, a PSR relay and start cap. a couple spade connectors and back in business!
    Quote Originally Posted by SBKold View Post
    I hate to say it but I could get that going pretty fast. It looks worse than it actually is.

    agreed.

    I would at least give it a try based on just the photos alone. maybe something in person says don't even try.
    The Food Stamp Program, administered by the U.S. Department of Agriculture, is proud to be distributing the greatest amount of free meals and stamps EVER.
    Meanwhile, the National Park Service, administered by the U.S. Department of the Interior, asks us to "Please Do Not Feed the Animals". Their stated reason for this policy "... the animals become dependent on handouts and will not learn to take care of themselves."
    from an excerpt by Paul Jacob in Sun City, AZ

  7. #7
    Join Date
    Feb 2013
    Location
    In a house with windows and doors on it.
    Posts
    118
    I agree that it was the PTC that burned up. It's rare but it DOES happen. I would blame foreign parts.

  8. #8
    Join Date
    Feb 2013
    Location
    New Orleans, LA
    Posts
    91
    Yeah, I should've went more in depth I guess. What you cannot see, or smell, is the horrid smell of burnt plastic, the wires on the dfc board are not black from suit, rather slightly melted, and its a 17 y/o unit. Could I get it running? Absolutely! The problem I have is that I do my work the right way, so when I leave a job, my name is on that unit and it is my responsibility. I refuse to just patch this or anything up after a hack job, unless I go through the ENTIRE system and fix it. I'm somewhat young (27), but I love what I do and plan on doing this for the rest of my life, so I refuse to see my reputation decline in the name of 'just makin a buck'. I might not get every job I could, but I when I go home at night, I know I did right by my customers, and to me that is the greatest feeling. Hey, maybe I'm wrong, I don't know?!

  9. #9
    Join Date
    Feb 2006
    Location
    Phoenix,AZ
    Posts
    2,893
    Quote Originally Posted by nolaHVAC View Post
    Yeah, I should've went more in depth I guess. What you cannot see, or smell, is the horrid smell of burnt plastic, the wires on the dfc board are not black from suit, rather slightly melted, and its a 17 y/o unit. Could I get it running? Absolutely! The problem I have is that I do my work the right way, so when I leave a job, my name is on that unit and it is my responsibility. I refuse to just patch this or anything up after a hack job, unless I go through the ENTIRE system and fix it. I'm somewhat young (27), but I love what I do and plan on doing this for the rest of my life, so I refuse to see my reputation decline in the name of 'just makin a buck'. I might not get every job I could, but I when I go home at night, I know I did right by my customers, and to me that is the greatest feeling. Hey, maybe I'm wrong, I don't know?!
    Yeah, your wrong! Should have fixed it! Serious, that unit looks factory to me! Just burnt a little! What is it a Carrier Heat pump? If the compressor's trashed or maybe even the RV? Then yes! Sell them a new unit! But, anything simply electrical (wiring)is worth repairing IMO!

  10. #10
    Join Date
    Aug 2007
    Location
    Edmond, Oklahoma
    Posts
    411
    Quote Originally Posted by KB Cool View Post
    Yeah, your wrong! Should have fixed it! Serious, that unit looks factory to me! Just burnt a little! What is it a Carrier Heat pump? If the compressor's trashed or maybe even the RV? Then yes! Sell them a new unit! But, anything simply electrical (wiring)is worth repairing IMO!
    X2. Fix it and move on.

  11. #11
    Join Date
    Oct 2013
    Location
    Moncton,NB,Canada
    Posts
    51
    Quote Originally Posted by nolaHVAC View Post
    Yeah, I should've went more in depth I guess. What you cannot see, or smell, is the horrid smell of burnt plastic, the wires on the dfc board are not black from suit, rather slightly melted, and its a 17 y/o unit. Could I get it running? Absolutely! The problem I have is that I do my work the right way, so when I leave a job, my name is on that unit and it is my responsibility. I refuse to just patch this or anything up after a hack job, unless I go through the ENTIRE system and fix it. I'm somewhat young (27), but I love what I do and plan on doing this for the rest of my life, so I refuse to see my reputation decline in the name of 'just makin a buck'. I might not get every job I could, but I when I go home at night, I know I did right by my customers, and to me that is the greatest feeling. Hey, maybe I'm wrong, I don't know?!
    Bang on!!

  12. #12

    Totally agree

    Quote Originally Posted by nolaHVAC View Post
    Yeah, I should've went more in depth I guess. What you cannot see, or smell, is the horrid smell of burnt plastic, the wires on the dfc board are not black from suit, rather slightly melted, and its a 17 y/o unit. Could I get it running? Absolutely! The problem I have is that I do my work the right way, so when I leave a job, my name is on that unit and it is my responsibility. I refuse to just patch this or anything up after a hack job, unless I go through the ENTIRE system and fix it. I'm somewhat young (27), but I love what I do and plan on doing this for the rest of my life, so I refuse to see my reputation decline in the name of 'just makin a buck'. I might not get every job I could, but I when I go home at night, I know I did right by my customers, and to me that is the greatest feeling. Hey, maybe I'm wrong, I don't know?!
    Yeah, I totally agree with ya here. Until I read this message I was only guessing that the unit was 10+ yrs old. You can fix anything, you could've fixed everything correctly, but what happens when you get it all up and running perfectly then 2 days, weeks, or months later the compressor takes a crap? All that money spent on the repair is wasted, no warranty!! The right thing to do is replace the unit and the customer gets a 5 yr warranty. Maybe if the repair was just a cap or something else relatively cheap you can roll the dice but I'm guessing it would've been a whole lot more to repair this turd. I swear, some people just wanna put their 2 cents in and try to sound somewhat smart. Or some people just wanna argue with others. I'm only about 10 yrs older than you are but keep working the way you have been. It's rewarding and your reputation is everything in this business. It's makes it a whole lot easier when you can look at yourself and sleep at night.

  13. #13
    Join Date
    Feb 2006
    Location
    Phoenix,AZ
    Posts
    2,893
    Quote Originally Posted by makemice1976 View Post
    Yeah, I totally agree with ya here. Until I read this message I was only guessing that the unit was 10+ yrs old. You can fix anything, you could've fixed everything correctly, but what happens when you get it all up and running perfectly then 2 days, weeks, or months later the compressor takes a crap? All that money spent on the repair is wasted, no warranty!! The right thing to do is replace the unit and the customer gets a 5 yr warranty. Maybe if the repair was just a cap or something else relatively cheap you can roll the dice but I'm guessing it would've been a whole lot more to repair this turd. I swear, some people just wanna put their 2 cents in and try to sound somewhat smart. Or some people just wanna argue with others. I'm only about 10 yrs older than you are but keep working the way you have been. It's rewarding and your reputation is everything in this business. It's makes it a whole lot easier when you can look at yourself and sleep at night.
    Yeah, what if the people don't have 5 grand laying around for a new system?

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