We have had problems with 1 of our 2 Waterfurnace Premier units(we have a 6 ton & a 4 ton)since they were installed in fall 2001.(2 months after actually) It has become an annual event(usually in Dec/Jan/Feb.) that we have to call our dealer to come fix the unit because the trouble light has come on. Always the same problem- Burnt start capacitor & pitted contactors, and then burnt out compressor. We then have to go on emergency heat for 2-3 weeks while our dealer & Waterfurnace figure out what to do. We have changed the compressor 4 times! Always on the same unit. Last year Waterfurnace tried to blame it on our power supply, so we had the local utility company (Hydro One) come out and check our power lines & the pad mounted transformer we have 100' from our house. Everything checked fine. Hydro one also told us that we are not at the end of the line & there had been no reports of any equipment failures in the area. Our neighbours on both sides of us, also have had no power supply problems. Our dealer & Waterfurnace reps spent 6 hours in our house testing the units the electrical panel. Our electrician, who wired our house when we built it in 2001, was also on hand to check voltage ect at the panel, while they were testing things. They couldn't find anything wrong with our power supply or panels or breakers. We at this point were fed up with the annual hassle & additional cost of heating with emergency power. We wanted them to replace the faulty 6 ton unit with a new one. It seemed pretty simple to us that since the other unit(4 ton) never had a problem and nothing else in the house has ever had a problem(3 freezers, 3 fridges, never any burnt out bulbs in the house ect) that it was the unit itself. Waterfurnace said they would install a voltage regulator on the unit & that should solve the problem. So we did that with the verbal agreement that if (when) the unit failed again it would be replaced. Well Dec/Jan/Feb. rolled around and guess what! The red light comes on and we have blown start capacitors, pitted contactors, and now a finished compressor! Who knew! 2 weeks have gone by on emergency heat (we live near Montreal & it's been cold!) Waterfurnce has just emailed us a lovely little deal.
" We will provide a brand new Envision series unit at no charge to resolve this issue. However, Waterfurnace & Master believe the issues associated with the current unit failures are a direct result of power supply issues. In the event the new unit has electrical issues Waterfurnace & Master will not provide any assistance to correct the problem. Please let us know if you agree with the terms of this offer".
They are essentially telling us that there is no warranty with the new unit. Although there is a 10 year warranty. Any problem we have with the new unit will be blamed on power supply issues. We're tempted to just have them keep changing the compressor every winter for the rest of our warranty (4 more years) then go to court. Can you tell we're frustrated!!! Thanks for reading my rant. I'm hoping that some one out there has some answers or suggestions as to what could be causing this problem.