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  1. #79
    Join Date
    Jun 2003
    Location
    Jacksonville, FL.
    Posts
    4,313
    Quote Originally Posted by Artietech View Post
    so strictly commission pay, no hourly rate? These companoes have high turnover rates?
    We're paid hourly. You actually believe all the crap they spew on here?
    WHY?

  2. #80
    Join Date
    Jun 2003
    Location
    Jacksonville, FL.
    Posts
    4,313
    Quote Originally Posted by dsprice View Post
    Heard one story a lady was sold a drain pan floatswitch for $1000.00. He used to work for the yellow vans and I don't think he was kidding either.

    Found out the franchise of said company is owned by Direct Energy...

    Sent from my SCH-I535 using Tapatalk 2
    Would you believe a rumor that would claim that England bought America?
    WHY?

  3. #81
    Join Date
    Jun 2003
    Location
    Jacksonville, FL.
    Posts
    4,313
    Quote Originally Posted by jpbhvac View Post
    How is that lack of customer service? Are we expected to be a doormat for ***holes? I believe getting out to a new customer in the heat of the summer on the same Day is excellent customer service. I will not put up with a customer treating me like that. I will not be a doormat. I have and will move on to a customer who might appreciate the comfort service I provide. The other guy, will he can just wait.


    Sent from my iPhone using Tapatalk 2
    Make anyone wait two days for service, what would you expect?
    WHY?

  4. #82
    Join Date
    Jan 2004
    Location
    PA
    Posts
    68,805
    Quote Originally Posted by Special Ed View Post
    Make anyone wait two days for service, what would you expect?
    You could have used the multi quote function.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  5. #83
    Join Date
    Jun 2003
    Location
    Jacksonville, FL.
    Posts
    4,313
    Sorry. Haven't figured out how to do that on my smart phone. I'm also still trying to figure out how to start a thread....
    WHY?

  6. #84
    Join Date
    Jul 2007
    Location
    Beautiful, Philadelphia, the City of Brotherly Love!
    Posts
    1,120
    Read the fine print, we have such a company when they get there grab you wallet, and take your heart medication.
    Not that I think this is bad, personally I like when people think a condenser fan motor costs $1500.

    I was a bit bummed out when one of my customers called for a leaking relief valve on his water tank. They sold him a new tank, and gave him a discount if he signed up for a heating cooling maintenance agreement. I had already sold the customer such an agreement and done the seasonal heating check up, I came in early to do the cooling check up and repaired a leak on the suction line. The customer told me not to tune up the cooling as he wanted to use the expiring maintenance agreement from this company.

    Ok, but I bet you will be sold a new unit. At the beginning of last week he called to ask if I though he needed a new unit as this company was recommending. Sir, your unit is only 7 years old and was working perfectly when I left. "Ok I will tell them no".
    Some people have no mechanical or common sense.
    “You don't get paid for the hour. You get paid for the value you bring to the hour.” Jim Rohn

  7. #85
    Join Date
    Jan 2004
    Location
    PA
    Posts
    68,805
    Quote Originally Posted by Special Ed View Post
    Sorry. Haven't figured out how to do that on my smart phone. I'm also still trying to figure out how to start a thread....
    LOL, I don't know how to do any of that on my smart phone either.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  8. #86
    Join Date
    Feb 2010
    Location
    In a boiler room
    Posts
    7,224
    Quote Originally Posted by Special Ed View Post
    Sorry. Haven't figured out how to do that on my smart phone. I'm also still trying to figure out how to start a thread....
    You typed all that on your phone?

  9. #87
    Join Date
    Mar 2011
    Posts
    13
    I worked for One Hour for two years and the sales training to technical training ratio was about 20 to 1. Every morning was going through your previous days calls and how you could have turned them into sales. Followed up by role playing, not role playing repairs, but role playing sales. About once a month we might talk about something technical but considering I had to show our big sales tech how to wire a transformer that really didnt go too far.

  10. #88
    Join Date
    Jul 2007
    Location
    Beautiful, Philadelphia, the City of Brotherly Love!
    Posts
    1,120
    Quote Originally Posted by jpbhvac View Post
    How is that lack of customer service? Are we expected to be a doormat for ***holes? I believe getting out to a new customer in the heat of the summer on the same Day is excellent customer service. I will not put up with a customer treating me like that. I will not be a doormat. I have and will move on to a customer who might appreciate the comfort service I provide. The other guy, will he can just wait.


    Sent from my iPhone using Tapatalk 2
    Actually yes your are, the customer is always right. If you don't think so this guy is going to prove it by doing $10,000 in negative advertising for you.

    I would have been more efficient if you had said I'm sorry maybe I was in a bad cell area. Let me just make up for your aggravation by getting the cooling up and running. Quote a price and give him a discount on the service call. What I do for these folks is hand them a gift card for $10 from my wife's Dairy Queen or a Wawa card which I get for free from one of my suppliers who hands them out for each 10 times I purchase at their store.

    Did I mention that in the last 7 years my company has been 100% referral, with no advertising budget and no web page?

    There are two ways to do things the hard way and the easy way.
    “You don't get paid for the hour. You get paid for the value you bring to the hour.” Jim Rohn

  11. #89
    Join Date
    Dec 2011
    Location
    Grass Lake, MI
    Posts
    254
    Quote Originally Posted by AtticAce View Post
    Actually yes your are, the customer is always right. If you don't think so this guy is going to prove it by doing $10,000 in negative advertising for you.

    I would have been more efficient if you had said I'm sorry maybe I was in a bad cell area. Let me just make up for your aggravation by getting the cooling up and running. Quote a price and give him a discount on the service call. What I do for these folks is hand them a gift card for $10 from my wife's Dairy Queen or a Wawa card which I get for free from one of my suppliers who hands them out for each 10 times I purchase at their store.

    Did I mention that in the last 7 years my company has been 100% referral, with no advertising budget and no web page?

    There are two ways to do things the hard way and the easy way.
    I don't believe the customer is always right. The customer is wrong a LOT! I will just have to disagree with you here. If I've been running on call for hours and hours and hours in 105 degree Texas weather, I'm not really in the mood to hand out Dairy Queen cards. I just want to make the repair and move on. I make it a practice to show appreciation for services I can not do myself and I expect the same. If you don't appreciate the fact that I even answered your call, there is no pleasing you. Even if I fix your a/c, we will then argue about everything else especially the bill which will be very high during on-call hours. By the way, did I mention I work for a company in Texas that's been around for over 75 years with no advertising, no web site, no Facebook, no twitter, nothing but 100% word of mouth referral?

  12. #90
    Join Date
    Feb 2005
    Location
    In a van by the river
    Posts
    621
    If the customer is always right, are you immediately just adding refrigerant to their systems? Most will tell you that's what their problem is.
    ## + years in the field never made you a know-it-all This industry is far more diverse than you are

  13. #91
    Join Date
    May 2012
    Location
    Ft. Lauderdale, FL
    Posts
    24
    Really makes me question the position I just took with a bigger company in town. Weekly sales meetings, insanely high prices and techs not very technical

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