ReplyYou could have used the multi quote function.Originally Posted by Special Ed
Professional Member*
Make anyone wait two days for service, what would you expect?
WHY?
God Speed, Jim. We'll miss you - 2-26-23
You could have used the multi quote function.
Professional Member*
Sorry. Haven't figured out how to do that on my smart phone. I'm also still trying to figure out how to start a thread....
WHY?
Professional Member*
Read the fine print, we have such a company when they get there grab you wallet, and take your heart medication.
Not that I think this is bad, personally I like when people think a condenser fan motor costs $1500.
I was a bit bummed out when one of my customers called for a leaking relief valve on his water tank. They sold him a new tank, and gave him a discount if he signed up for a heating cooling maintenance agreement. I had already sold the customer such an agreement and done the seasonal heating check up, I came in early to do the cooling check up and repaired a leak on the suction line. The customer told me not to tune up the cooling as he wanted to use the expiring maintenance agreement from this company.
Ok, but I bet you will be sold a new unit. At the beginning of last week he called to ask if I though he needed a new unit as this company was recommending. Sir, your unit is only 7 years old and was working perfectly when I left. "Ok I will tell them no".
Some people have no mechanical or common sense.
“You don't get paid for the hour. You get paid for the value you bring to the hour.” Jim Rohn
God Speed, Jim. We'll miss you - 2-26-23
LOL, I don't know how to do any of that on my smart phone either.
Professional Member*
You typed all that on your phone?
Regular Guest
I worked for One Hour for two years and the sales training to technical training ratio was about 20 to 1. Every morning was going through your previous days calls and how you could have turned them into sales. Followed up by role playing, not role playing repairs, but role playing sales. About once a month we might talk about something technical but considering I had to show our big sales tech how to wire a transformer that really didnt go too far.
Professional Member*
Actually yes your are, the customer is always right. If you don't think so this guy is going to prove it by doing $10,000 in negative advertising for you.
I would have been more efficient if you had said I'm sorry maybe I was in a bad cell area. Let me just make up for your aggravation by getting the cooling up and running. Quote a price and give him a discount on the service call. What I do for these folks is hand them a gift card for $10 from my wife's Dairy Queen or a Wawa card which I get for free from one of my suppliers who hands them out for each 10 times I purchase at their store.
Did I mention that in the last 7 years my company has been 100% referral, with no advertising budget and no web page?
There are two ways to do things the hard way and the easy way.
“You don't get paid for the hour. You get paid for the value you bring to the hour.” Jim Rohn
Professional Member*
I don't believe the customer is always right. The customer is wrong a LOT! I will just have to disagree with you here. If I've been running on call for hours and hours and hours in 105 degree Texas weather, I'm not really in the mood to hand out Dairy Queen cards. I just want to make the repair and move on. I make it a practice to show appreciation for services I can not do myself and I expect the same. If you don't appreciate the fact that I even answered your call, there is no pleasing you. Even if I fix your a/c, we will then argue about everything else especially the bill which will be very high during on-call hours. By the way, did I mention I work for a company in Texas that's been around for over 75 years with no advertising, no web site, no Facebook, no twitter, nothing but 100% word of mouth referral?
Regular Guest
If the customer is always right, are you immediately just adding refrigerant to their systems? Most will tell you that's what their problem is.
Professional Member
Really makes me question the position I just took with a bigger company in town. Weekly sales meetings, insanely high prices and techs not very technical
Professional Member*
There isn't anything inherently wrong with One Hour Heating and Air, the ones in my area actually do above average work.
Like any franchise type deal, there are good ones and there are bad ones.
Yeah, if the customer was always right, half my calls would just be replacing thermostats, and most of the other half would just be adding a little refrigerant.
Professional Member*
Went behind one of the yellow vans here and the homeowner was quoted $1100.00 for dye to find a leak! (I have the invoice from the yellow van that the homeowner gave to me) Ifound and fixed leak for less than they wanted just to find the leak.
Now I have had 5 more word of mouth jobs just off that one.
Professional Member*
When people say "the yellow van company," I don't think of One Hour, there is another "Yellow Van" company in my area that has been doing the most horrible work in RNC and replacements for decades since before One Hour existed.
A large number of the systems in my "wall of shame" posts were originally done by them.
For the DFW locals, you should know who I'm talking about. The company name rhymes with FriedWire.
Professional Member*
Yes sir, that has been my experience as well.When people say "the yellow van company," I don't think of One Hour, there is another "Yellow Van" company in my area that has been doing the most horrible work in RNC and replacements for decades since before One Hour existed.
A large number of the systems in my "wall of shame" posts were originally done by them.
For the DFW locals, you should know who I'm talking about. The company name rhymes with FriedWire.
Sent from my iPhone using Tapatalk 2
Professional Member*
where do you live. There is a company in my area that uses that slogan. Its Heartlands one hour heating and air conditioning.
Professional Member*
Amen to that! Fixing their boo boos makes the shop I work at a lot of money!When people say "the yellow van company," I don't think of One Hour, there is another "Yellow Van" company in my area that has been doing the most horrible work in RNC and replacements for decades since before One Hour existed.
A large number of the systems in my "wall of shame" posts were originally done by them.
For the DFW locals, you should know who I'm talking about. The company name rhymes with FriedWire.
Professional Member
I have been with an airtime company 4mo. now. meetings 3-4 times a week, not one on technical training all about sales.
Professional Member*
I would venture to say that there are quite a number of smaller companies that owe a good measure of their success to the sheer volume of those "boo boos" in need of fixing.
Professional Member*
I will say this: as far as technical training there is very little. But there's also relatively little sales training either. I must be at a weird One Hour.
Further, there are only 3 techs (myself included) here and they seem to know what they're doing. I have 18yrs experience, another has at least 25yrs experience, and the junior one probably has around 10. When we say a system needs to go, it needs to go. And I have yet to see a motor go for $1500.
WHY?
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