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  1. #105
    Join Date
    May 2011
    Location
    Western, KY
    Posts
    3,156
    Quote Originally Posted by comoutsid322 View Post
    The customer is never wrong. They might think they know what the problem is, but that doesnt make them wrong. You are in a SERVICE business, they are paying you for a service.You can sprinkle on what ever you want about service, but at the end of the day, its a service. They pay you for a service.

    It is your job as a SERVICE technician to have the customer as #1. You have to listen to the customer to have an understanding of what it could be. You have to always be nice courteous to them, after all they are paying you. You have to explain what is wrong, why you think it went wrong, and the best solution for that particular customers needs. You need to educate the customer.This business is not a "fix it and go", any reputable company will tell you that.

    At the end of the day they are paying your wage.

    Thats rediculous to argue with a customer about anything. You need to sit them down, and have a conversation about it. Doing any sort of arguing to a customer is horrible.

    "if you dont appreciate the fact that i answered your call there is no pleasing you" - your lucky they called you!, dont turn this the other way around. if they didnt call you, you would be out of business or have a job!

    Just because you have been working for hours and hours, doesnt mean you can act like a butt. You should treat every customer the same, always #1 and always respectfull. You make it seem like your MOOD matters. You probably know this but customers dont care about your mood or how many hours you worked. They are paying you and deserve the best service that you can give them.

    This is basic customer service 101. Go to a fast food restraunt, it takes them a while to make your food, and you complain to a manager, what happens? %99.99 of the time they will give you a free meal.

    My point is customers complaining is the nature of the business, but you should always treat them #1.
    So you're saying you don't have a single customer on your do not go back list?

    Must be nice to get all the good ones, I've been to backwoods meth trailers, had customers stiff my boss on $1000+ on the bill, worked with a guy who had a gun pulled on him and warning shot fired, dogs that would attack and the HO wouldn't do anything about it, I'm sure there's more.

    Sometimes it's in our best interest to fire a customer...

  2. #106
    Join Date
    Aug 2012
    Posts
    2,650
    Quote Originally Posted by mason View Post
    So you're saying you don't have a single customer on your do not go back list?

    Must be nice to get all the good ones, I've been to backwoods meth trailers, had customers stiff my boss on $1000+ on the bill, worked with a guy who had a gun pulled on him and warning shot fired, dogs that would attack and the HO wouldn't do anything about it, I'm sure there's more.

    Sometimes it's in our best interest to fire a customer...
    Who said theft of services and cooking meth is wrong? Hey they probably think it's wrong to have morals.
    My name is TooCoolforschool and I am a chronic over charger.

  3. #107
    Join Date
    Dec 2011
    Location
    Grass Lake, MI
    Posts
    251
    Quote Originally Posted by comoutsid322 View Post
    The customer is never wrong. They might think they know what the problem is, but that doesnt make them wrong. You are in a SERVICE business, they are paying you for a service.You can sprinkle on what ever you want about service, but at the end of the day, its a service. They pay you for a service.

    It is your job as a SERVICE technician to have the customer as #1. You have to listen to the customer to have an understanding of what it could be. You have to always be nice courteous to them, after all they are paying you. You have to explain what is wrong, why you think it went wrong, and the best solution for that particular customers needs. You need to educate the customer.This business is not a "fix it and go", any reputable company will tell you that.

    At the end of the day they are paying your wage.

    Thats rediculous to argue with a customer about anything. You need to sit them down, and have a conversation about it. Doing any sort of arguing to a customer is horrible.

    "if you dont appreciate the fact that i answered your call there is no pleasing you" - your lucky they called you!, dont turn this the other way around. if they didnt call you, you would be out of business or have a job!

    Just because you have been working for hours and hours, doesnt mean you can act like a butt. You should treat every customer the same, always #1 and always respectfull. You make it seem like your MOOD matters. You probably know this but customers dont care about your mood or how many hours you worked. They are paying you and deserve the best service that you can give them.

    This is basic customer service 101. Go to a fast food restraunt, it takes them a while to make your food, and you complain to a manager, what happens? %99.99 of the time they will give you a free meal.

    My point is customers complaining is the nature of the business, but you should always treat them #1.
    Keep singing that toon. Let me know how it works out for you. This is not my first Rodeo!


    Sent from my iPhone using Tapatalk 2

  4. #108
    Join Date
    Feb 2005
    Location
    In a van by the river
    Posts
    618
    There's a difference between providing good service and being professional, from tolerating manipulative, abusive, and scam full customers. Just because they're paying doesn't entitle them to to be any of the above. Not everyone is willing to sell their souls to a customer for a few bucks.
    ## + years in the field never made you a know-it-all This industry is far more diverse than you are

  5. #109
    Join Date
    Dec 2011
    Location
    Grass Lake, MI
    Posts
    251
    Quote Originally Posted by git-r-dun View Post
    There's a difference between providing good service and being professional, from tolerating manipulative, abusive, and scam full customers. Just because they're paying doesn't entitle them to to be any of the above. Not everyone is willing to sell their souls to a customer for a few bucks.
    As if you're reading my mind


    Sent from my iPhone using Tapatalk 2

  6. #110
    Join Date
    Jan 2010
    Posts
    6,263
    I like weeding out the bad ones. All they ever did was slow me down and cost me money. That being said, my GOOD customers get my undivided attention.

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