A company in my town is that motto. I feel BAD for its employees. I can bet if they are 30 seconds late to a call, the homeowner would be down their throat about having a free service call.
I bet homeowners even complain that they were early. Your 5 minutes early im not paying. I feel soooooo bad for anyone that works there.
I bet home owners ask for discounts all the time for being a minute early or late. I have worked for a heating and air company for a little bit, and the people who complained about pricing, and up sells, is rediculous. I cant imagine the complaints and fustration of working for an on time company.