don't sweat it OP. glad you have found the problem
hope it doesn't occur again.
best of luck.
The cure of the part should not be attempted without the cure of the whole. ~Plato
Originally Posted by troyport
I am sure Toocool has had customers that tend to over to think their systems to the point of incorrectly second guessing their contractor. Troyport I assure you that you are a one of a kind customer, a very rare breed indeed.
Either way it is best to approach all customers with one's ears open just in case they are onto something that has eluded everyone else.
For example originally I was going to dismiss a new customer's daughter who was claiming a system installed by others was malfunctioning. Her father had enlisted her help because he is in his late 80's and was just tired of fighting contractors to get this issue resolved.
The system 3 Carrier Infinity units with all of the bells and whistles, including Wi Fi thermostats and many zone dampers who's operation were being monitored off site by her.
The complaint which 4 other contractors were sure was in her head, was concerning heating and cooling of certain rooms. After 30 years in customer service I have found it is best to think the customer actually might have a problem, that they are not crazy. I found each of these troubled rooms to have smaller zone dampers then the ducts they were mounted into. Not really sure why the other contractors did not simply run an installation on the Carrier tstats, which would have shown all the trouble zones to have large leakage rates. A simple process of removing dampers installing some foam tape to seal the gaps has solved a 5 year problem.
I will admit my first thought was to run from this customer, as some of the past contractors were large concerns with lots of Cracker Jack technicians on staff, but I figured I might as well see if I could figure something out.
You don't get paid for the hour. You get paid for the value you bring to the hour. Jim Rohn
Thanks for all the help and feedback. - Mike