There need to be qualifications for 911 operators and voters.
There are. It is a very long drawn out training process. My brother-in-law is a dispatcher. I didn't hear the dispatcher but I can only imagine how much bs in a city that size they deal with. I'm not siding with them but who knows maybe the previous 10 calls they took were "my butt itches", "what time is it?", "my powers out", "I need a bambulance", "I don't want to get the newspaper anymore", etc etc.
I never realized how much 911 is abused. People think it's a gubment, information, and magic fix it hotline all in one.