attitude check

View Poll Results: attitude check

Voters
31. You may not vote on this poll
  • too whiney

    5 16.13%
  • welcome to my life

    20 64.52%
  • bit much to deal

    1 3.23%
  • some one needs to stop screwing up

    5 16.13%
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Thread: attitude check

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  1. #1
    Join Date
    Dec 2002
    Location
    in a house, Appomattox, Va.
    Posts
    3,233

    attitude check

    In past yr or so, due to different things like econemy, getting good employees, turn over, whatever, things have been feeling a little rough on me.

    To be specific, seems I've become the cleanup guy for everyone else's screwups, in the last 6/7 weeks have been sent out on Fri, when not on call, about 4/5 times. this happens at 3/4/ even 5 in afternoon. Last one took 5 hrs to straighten up.

    And its not just Fridays, got a few last week, one at 3 to go out and get a new install running.
    Maybe I need some perspective here? If the mistake maker gets sent home and I to fix it, I am getting paid. But then, I feel they being rewarded by going home on time, and I get punished by being peprived on personal time, family time, etc, constantly.
    Just to add, awhile back, one of our tech reps commented that I was "pretty much pulling the whole load in service over there.." when he asked how things were going.

    Feeling a bit resentful of this setup. maybe a bit whiny, or what? Maybe a bit of burnout, ask for get off when time to get off on at least one day week?

    thanks
    Col 3:23


    questions asked, answers received, ignorance abated

  2. #2
    Join Date
    Sep 2008
    Location
    Western PA
    Posts
    25,321
    Took me a while to get accustomed to this as well.

    I kind of turned into the "go to guy" for two service regions about 6-7 years ago and, at first, it drove me NUTS!

    Exactly the same attitude you're describing.


    I've made a sort of peace with it.

    Hey, if a round of layoffs come through, YOU'RE SAFE!

  3. #3
    Join Date
    Sep 2005
    Location
    Atlanta GA area
    Posts
    20,765
    Quote Originally Posted by jpsmith1cm View Post
    Took me a while to get accustomed to this as well.

    I kind of turned into the "go to guy" for two service regions about 6-7 years ago and, at first, it drove me NUTS!

    Exactly the same attitude you're describing.


    I've made a sort of peace with it.

    Hey, if a round of layoffs come through, YOU'RE SAFE!
    We are still in a soft economy... and regardless of what they 'say' I do not see things getting much better soon.

    Having a job, with overtime, is a DEAL... lots of folks would like OT... lots of folks would just like a job.
    GA-HVAC-Tech

    Quality work at a fair price with excellent customer service!

    Romans Ch's 5-6-7-8

    2 Chronicles 7:14

  4. #4
    Going home early sounds good but, it doesn`t pay as well come payday. I understand the weekend and family and stuff you would be rather doing but, I would suspect you can never have to much extra money....right As for being the go to man,I would call that job security.

  5. #5
    Join Date
    Sep 2012
    Location
    northern Ohio
    Posts
    103
    Quote Originally Posted by jpsmith1cm View Post
    Took me a while to get accustomed to this as well.


    Exactly the same attitude you're describing.


    I've made a sort of peace with it.

    Hey, if a round of layoffs come through, YOU'RE SAFE!
    ditto

  6. #6
    Join Date
    Aug 2004
    Location
    North Richland Hills, Texas
    Posts
    14,914
    Sounds like my job at the last company I worked for.
    We had 3 good service technicians, and 8 bodies in trucks.
    In theory I was supposed to be running commercial service calls.
    Unfortunately for me, I was too good at both finding and fixing the screwups, AND smoothing things over with the customer so they were happy, so that evolved into my primary job.
    I was fine with it when we were all being paid by the hour worked, but when the company switched to performance pay based on flat rate hours, it fell apart.
    Once I realized that I was cleaning up behind guys that were getting paid 15+ hours a day for 8-10 hours of actual work, and I was having to pencil whip my time sheets to barely get paid for my actual hours, I quit.
    If more government is the answer, then it's a really stupid question.

  7. #7
    Join Date
    Feb 2013
    Location
    Lamar, SC
    Posts
    488
    Does your best screwdriver get upset when you always reach for it first? Thats what you are to your company, their best tool so you will get used the most. This was our first real week of the cooling season, and I got 51.5 hours in and I am not even on call. The on call tech got less than 40. Considering the hours plus our pay difference I will likely bring home close to twice his pay for the week. Did I work my butt off this week, yeah. Was I jealous when I was still going to preferred customers when he was going home, yeah. Come payday, would I be willing to go back in time and trade hours for his check? NO WAY.
    "If you've eliminated all other possibilities whatever remains must be the truth."

  8. #8
    Join Date
    Feb 2006
    Location
    FL
    Posts
    565
    To expand on your best screwdriver analogy, that screwdriver gets worn and beat up rather quickly....

  9. #9
    Join Date
    Feb 2013
    Location
    Lamar, SC
    Posts
    488
    Quote Originally Posted by jvillehvac View Post
    To expand on your best screwdriver analogy, that screwdriver gets worn and beat up rather quickly....
    That's what the one week vacation a year is for that you cant take while it's busy.
    "If you've eliminated all other possibilities whatever remains must be the truth."

  10. #10
    Join Date
    Jul 2006
    Posts
    1,091
    Quote Originally Posted by jvillehvac View Post
    To expand on your best screwdriver analogy, that screwdriver gets worn and beat up rather quickly....
    I take care of my best screwdriver

  11. #11
    Join Date
    Oct 2010
    Location
    Anderson, South Carolina, United States
    Posts
    6,210
    Like others have said, job security.

  12. #12
    Join Date
    Feb 2006
    Location
    FL
    Posts
    565
    lol, aint that the truth.

  13. #13
    Join Date
    Mar 2010
    Location
    Morgan Hill Ca.
    Posts
    1,219
    Well,

    I really did not want to respond, but kept thinking about it, so here goes.

    This has been happening to me for the last ten years.

    I seem to get myself stuck on other tech's nightmares all the time.

    To say I'm burnt out is the understatement of the century. That being said, here is how I deal with it now.

    How it was before.
    Hypothetical scenario, tech takes a call at say 8:00AM, works on it for three or 4 hours, gets frustrated, calls for help, but not to the foreman or the service manager but to another tech, they work on it for another couple hours, I get the call at 2 or 3 in the afternoon and end up dropping what I am doing (ending any possible chance of getting home at a decent time), go look at it, finding something stupid, like a blown fuse, or a bad capacitor and end up staying late to fix it.... Who gets the praise from the customer... Obviously the person who originally took the call and got their ass handed to them....


    How it is now...
    If when I get the call, I email and text the service manager, the area foreman and the tech stating that I am heading out there to "help" but that I will be leaving on time and let the first guys on scene fix it.

    Get there, ask all the same questions, "did you check this?", "did you change that" you know, the normal do their job for them crap.

    Once the problem is identified, another email and text to the same group. Why? Do you have any idea how embarrassing it is for the first tech on scene to get his butt kicked by a $6 capacitor or a 7cent fuse?
    You will find that this only happens once or twice before the weaker techs are calling the foreman (or you) after looking at it for a half an hour and asking questions. You may think that this would be problematic, but this is how you find the weak techs and either get them some more help as far as training, or cut them loose and find someone stronger.

    After all, I would rather get the phone call at 8:30am then at 3pm. Plus, I give them things to check, not the complete answer, after a while, they have all the information when they call, not just "I'm stuck"...

    Not saying this will always work, but it works for me.

    Another way to handle it is with your time card, I have been known to charge some serious inconvenience tax in the past.

    GT
    If a day goes by and you have learned nothing, I hope you got a lot of sleep.

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