I was pissed off today when my 6 month old wireless scale pooped out. I was pissed again when I was told by my distributor that there is not a OTC replacement program for the first year. I sent an email to the local rep and sent a PM to Russell @ 3:04 PST.
No Joke 10 minutes later Russell sent a message back that he would issue a RMA for a replacement. I sent him a Thank You and went on with my night. 20 minutes after that I got a call from Field Piece apologizing for the scale malfunction and that they will be sending a new one second day air to the local distributor. Really? I didn't expect to get a response this week, let alone within 30 minutes from 2 different people from Field Piece that had no idea what the other was doing. Really?
Companies still care this much?