There is a Dave Lennox awarded company in KC that's gotten the award for 28 years straight out of 7000 different dealers. (only 25 are picked)
Now I called this company last week to come look at my system its an older outdated r-22 system that's about a seer 8 and it can't cool the house, the heats ok but its a 21 year old unit working but lets face it its so old it has a standing pilot light on it, uses inside air to heat then blows some of out the roof by pulling fresh air in the walls,cracks and or any other place my 21 year old homes leaks air. These units need to be changed and KCPL has a Cool homes program that will save me a few hundred bucks to change out this old stuff, 3 rooms of the house have never heated or cooled when asked to anyway, Bad airflow 2 low wall return for 2 rooms in 1 2x4 wall cavity poorly done and up till last fall covered from the day the house was built (one room is a bathroom). All this over a garage with an r-9 insulation above it.
At any rate I called this company last week to look at this equipment, IE the ac had to be ran to make sure it's working it was 80 dgr out that day here.
The salesman calls the day the appointment was made to change it from 10:00 am to 11:00 am the next day. Next day comes he calls at about 10:57 saying his doctor appointment was longer then he figured it would be, ok so he can either come then and or be late or he's got tickets to the playoffs with a friend, I'm nice I said enjoy the game, he was going to come on Saturday, fine with me the wife will be home and she has to hear all this also, Saturday comes he calls about 2 min's before 11:00 am saying he's too sick (Hung over?) he'd call Monday morning and reschedule its now 2:39 pm no call yet!
Now you dealers that Sell Lennox know what the Dave Lennox award is right>? Do i call the company... its gotten stellar reviews or do I just forget it and find someone else?
He did call a service man to at least look at the equipment and say it is qualified to replace for the extra 850 bucks it will save me or so. I had also decided to change the hot-water heater at the same time its also gas and it uses the same chimney as the furnace that works I'm replacing with newer energy efferent equipment. (I'm keeping the old stuff its mine I payed for it and I'm selling the r-22 to a contractor I know that's a HVAC tech he' has to remove it) I'll either recycle or sell the used equipment that's still working.
This company has a A+ on the BBB and ranks high on Google and angies list and has been in KC for 50 years.
Perhaps its just a sick salesman that don't want to pass on the sale??? I don't know, but I do know he may have lost it now!
I understand sick or someone else setting up an appointment you can't make but come on! You can't make any of them or call me back!
I've also hinted about Manual J calculations and he didn't say anything about it but his 37 years doing this and he listens to what I'll say about the house and how the system works as well as windows doors insulation and space ex.... (looks like no blower door test) at least he said he wasn't using the 1 ton rule of Dumb! oh thumb rule most new home builds get!
Will this need a Permit from the city for the HVAC work?
If not when should one be asked for or gotten? Duct work change???
This company is good but I'm not felling it at this point.