Quadrafire Parts/Service - Need a motor !
So I have a Quadrafire Bodega Bay wood burning insert, it's works GREAT, this is it's second winter and other than perhaps burning a bit too quickly sometimes - I'm totally happy with the units performance.
But on Thursday last week, the blower stopped. Called the dealer and they said they might be able to send someone out in a few days... ouch it's finally frosty here in WNY, just south of Buffalo. He also explained that once he figured out which part was bad, he could the fill out the paper work and then we'd probably wait a week or more for the part to arrive. Bigger ouch.
So, I'm a pretty technical guy, I asked him hey, can't I do a little troubleshooting here to speed things along? Ok. So I've disconnected the blower assembly from the wires that come from the control box.. and sure enough I can measure 110v all the way to the motor. This tells me the motor is bad. But now I've got to wait for Monday for the dealer to send in the claim, wait for it to get approved and then a motor to be shipped. Something that sounds like at least a week or more based on the dealers comments. The dealer appears to be doing what he can, but I've noted that the urgency factor isn't the same as mine I guess I'd expect the dealer to maybe have a spare motor ?... well established dealership, years in business, limited product line... maybe not.
Is there any resources online that I can simply purchase this motor ? It's not rocket science, I'm looking for part # 832-3490 Blower Motor. In fact, I'm thinking I'd like to buy one even when I get the replacement from the dealer just so I have a spare.
Any ideas? Any dealers watching that have a motor and are willing to sell it directly so I can have my heat source back?
Thanks in advance for your comments.
Sorry we dont seem to have even sold that part since we switched computer systems, none in stock. If the dealer has to order that part direct from QUAD it will take 2.5 weeks min. Thats just the way it is. Even the dealers that are owned by the same parent company have to wait 2.5 weeks. Most places do not want to sit on inventory because it costs money to have it sitting there on the shelf. We order stuff when people need it.
Is it going to replaced under warranty? I think most quad stuff has 2 years on electrical parts. Anyway... I can check on monday if I can get that part from an RDC which we would get a truck from on WED, but then I would have to ship it to you, might not even be worth it.
Thanks for the reply,
It is going in as a warranty replacement, the unit is less than 2 years old. If you think you might be able to get one, I'd still like to try it - and I'd be happy to send a FedEx truck to pick up or use whatever shipping you prefer. At least I could install it next weekend in time for the big game. Thanks again for the reply.
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Last edited by HeyBob; 09-29-2008 at 07:02 AM.
Quad combustion blowers
They were scheduled to get a shipment into the Alsip, Il Regional Distribution Center this week. There were none available anywhere in the country except sitting in someone's inventory.
Not sure what's going on with this blower as I need two right now on units less than 3 yrs old. I think some of it is due to lack of maintenance but still that is not a very good track record.For one, their damn baffle is so aggravating nobody fights with the damn thing. Therefore, nobody pulls the right rear panel to access the blower vanes for cleaning. If Quad made their stoves more serviceable, the reliability would go up. Just to illustrate, I've spent over 30 minutes trying to put that damn baffle back in after I spent 20 minutes getting it out. The tolerances are simply too tight. Maybe they slip in and out fresh off the assembly line but not once it's been fired a few times or you get just a little fly ash in there.
Sorry all you Quad guys for singling out Quad because I can b**ch at all the other brands but its crap like this that leads to larger problems such as burn back then they sit and wonder what they can do to eliminate burn backs. Try making your stoves more serviceable and quit setting a false expectation with the homeowner on how little maintenance is required. Tell them the truth. I haven't seen a single pellet stove this season that was properly maintained. I have seen stoves that haven't been fullly cleaned in 5-7 yrs and ditto for sweeping the vent. I see dealers that clean the stove only and don't sweep the vent. Unbelievable. Then they sit and wonder why their phones ring with callbacks.
Ok, off my soapbox.
Keep the fire inside the fireplace.
Guess I can't get one unless I just find another dealer you can call.
Originally Posted by hearthman
are we talking about the same motor?
Is the combustion motor and the motor I'm looking for (the one that powers the air blower that heats the room) one in the same?
My goof! I was thinking about pellet stoves where here you clearly stated a Bodega Bay wood insert. Duh!
The latest parts list I have shows that part# as 832-3491 at a MSRP of $130.00
The usualy cause of death in convection blowers is lack of maintenance. Once they get fuzzy they get out of balance or they heat up then seize up. You might want to ramp up your maintenance schedule on these fans.
Keep the fire inside the fireplace.
3 in one oil isn't the right oil for blower motors. Usually motor manufacturers recommend 20 weight non-detergent motor oil. In a pinch, I've used some Slick 50 oil that I bought about 15 years ago. It comes in a can with a pump applicator and spout. Haven't seen it in store for years, and I hoard what I have. I've oiled motors with it before and it lasts forever. Really is handy for motors that are hard to access or have to be dismantled to get to the bearings.
One way to outthink people is to make them think you think. They'll think you're not really thinking what you're trying to get them to think you think...........