Page 1 of 4 1234 LastLast
Results 1 to 13 of 42

Thread: service call

  1. #1
    Join Date
    Mar 2011
    Location
    phillipsburg, nj
    Posts
    69

    service call

    i did an emergency no heat call should i charge more per hour?

  2. #2
    Join Date
    May 2001
    Location
    carthage ms
    Posts
    615
    only if you think that your time is valuable and worth more than what you currently charge.
    The 2008 NATE TOP TECH!!!!!

  3. #3
    Join Date
    Dec 2000
    Location
    phoenix, arizona
    Posts
    1,117
    "treat other as you like to be treated"
    Decide what you want, decide what you are willing to exchange for it. Establish your priorities and go to work." H.L. Hunt

    "In order that people may be happy in their work, these three things are needed: They must be fit for it. They must not do too much of it. And they must have a sense of success in it." John uskin

  4. #4
    Join Date
    Feb 2013
    Location
    Lamar, SC
    Posts
    433
    In my area you pay the same rate 24/7. Use to be more for night and weekend calls but competition put an end to that. The market generally determines what you can and can't charge.

  5. #5
    Join Date
    Mar 2011
    Location
    phillipsburg, nj
    Posts
    69
    yup that's what i thought and i want to get more work just started my own co

  6. #6
    Join Date
    Jul 2010
    Location
    nebraska
    Posts
    1,620
    Yep. Time and half for emergency service. Folks are more than willing to pay the extra half hour to get the heat/AC back on.

  7. #7
    Join Date
    Apr 2011
    Location
    Coastal Maine
    Posts
    772
    That is a complicated question from an owner/manager perspective. The standard has been: Time and a half to the customer for calls after some predetermined hour in the evening and time and a half to the customer on weekends. The reason being, that you have to pay the employee overtime rates because he is over 40 hours.

    Having said that, the economy has pushed things a bit. At current, we set our Emergency Call rate to cover employee overtime. An Emergency Call is after 5 PM through the week, after 4 PM on Saturday, and all day Sunday/Holiday. We try to be mindful of the cost that puts on the customer, but if you aren't covering your expenses, then you won't be in business very long.

    Good Luck.

  8. #8
    Join Date
    Dec 2005
    Posts
    3,819
    As mentioned, the market will vary depending on where you live and what the competition is doing. Many companies need to charge more because they are paying their employees more for the overtime. As a self employed guy, especially just starting out you have more flexibility in what you charge. No overtime charges can possibly give you an edge over the competition and help get your business going.

  9. #9
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    66,765
    Quote Originally Posted by njtinman View Post
    i did an emergency no heat call should i charge more per hour?
    Emergency no heat call can be at 1PM on a Monday, or 2AM on a Saturday night. When people have no heat, they almost always think its an emergency. So what time was your call.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  10. #10
    Join Date
    May 2011
    Location
    Ripley, WV
    Posts
    1,131
    M-F during business hours we consider it a normal service call(unless we're booked to the gills and they are insistent that we have to come that same day).

  11. #11
    Join Date
    Feb 2010
    Location
    Calgary, Alberta
    Posts
    1,012
    Quote Originally Posted by Rob_in_WV View Post
    M-F during business hours we consider it a normal service call(unless we're booked to the gills and they are insistent that we have to come that same day).
    I like that.

  12. #12
    Join Date
    Mar 2011
    Location
    phillipsburg, nj
    Posts
    69
    3pm Saturday afternoon and of course i had to get a part from a supply house

  13. #13
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    66,765
    Most people accept that Saturdays are overtime. So you should charge it if you haven't set up a flat rate book that doesn't require charging overtime.


    PS: get your post count up to 50 and apply for pro membership, and access to the Pro business and marketing forum. Where pricing is discussed.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

Page 1 of 4 1234 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Comfortech Show Promo Image

Related Forums

Plumbing Talks | Contractor Magazine
Forums | Electrical Construction & Maintenance (EC&M) Magazine
Comfortech365 Virtual Event