Communicating in relative terms with customers.

[Adamscarpentry]

I run in to the problem a lot. "We are going to make a small hole in you ceiling to get the unit in." Of course this is an exaggerated example but the point is the same. An access hole to me is a giant whole for the customer. In this case we are installing a larger scuttle hole for the customer and everything is well understood.

I ask you; What are your experiences with communication with the customer? How do you explain that you are going to seamingly destroy their house and everything is going yo be okay?

[hurtinhvac]

What's the matter with "we're gonna need a bigger hole."

[viceman]

cut a piece of cardboard to the intended size. tape it to the ceiling and say whadayathink

[Adamscarpentry]

cut a piece of cardboard to the intended size. tape it to the ceiling and say whadayathink

Great idea. "I will take it and use it as my own idea"

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[beshvac]

Go to a flea market and get a big painting like michaelangelo at the sistine chapel ceiling

[brian.cornell]

Hang the new unit from the ceiling problem solved lol

[davidj001]

cut a piece of cardboard to the intended size. tape it to the ceiling and say whadayathink

oh yeah that'll work