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  1. #1
    Join Date
    Aug 2011
    Location
    Myrtle Beach SC
    Posts
    97

    Communicating in relative terms with customers.

    I run in to the problem a lot. "We are going to make a small hole in you ceiling to get the unit in." Of course this is an exaggerated example but the point is the same. An access hole to me is a giant whole for the customer. In this case we are installing a larger scuttle hole for the customer and everything is well understood.

    I ask you; What are your experiences with communication with the customer? How do you explain that you are going to seamingly destroy their house and everything is going yo be okay?
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  2. #2
    Join Date
    Nov 2011
    Location
    St. Louis
    Posts
    3,442
    What's the matter with "we're gonna need a bigger hole."

  3. #3
    Join Date
    Jan 2005
    Location
    steeler nation
    Posts
    2,074
    cut a piece of cardboard to the intended size. tape it to the ceiling and say whadayathink
    IV IV IX

    use your head for something other than a hat rack.......Gerry

  4. #4
    Join Date
    Aug 2011
    Location
    Myrtle Beach SC
    Posts
    97
    Quote Originally Posted by viceman View Post
    cut a piece of cardboard to the intended size. tape it to the ceiling and say whadayathink
    Great idea. "I will take it and use it as my own idea"

    Sent from my LG-P999 using Tapatalk 2

  5. #5
    Join Date
    Jun 2006
    Location
    Richmond, VA
    Posts
    2,922
    Go to a flea market and get a big painting like michaelangelo at the sistine chapel ceiling

  6. #6
    Join Date
    Mar 2013
    Location
    Joplin,Missouri
    Posts
    310
    Hang the new unit from the ceiling problem solved lol

  7. #7
    Join Date
    Feb 2013
    Location
    north georiga
    Posts
    616
    Quote Originally Posted by viceman View Post
    cut a piece of cardboard to the intended size. tape it to the ceiling and say whadayathink
    oh yeah that'll work

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