MeThinks there is sand in the suntan oil...
I would carefully and respectfully and politely carry this up the ladder a few rungs...
I think someone just does not understand.
If indeed they deny your rebate... then IMO the utility is blowing smoke with the rebate program... and a friendly call to the local TV newsroom for a report on the evening news might be in order...
GA-HVAC-Tech
Your comfort, Your way, Everyday!
GA's basic rules of home heating and AC upgrades:
*Installation is more important than the brand of equipment
*The duct system keeps the house comfortable; the equipment only heats and cools (and dehumidifies)
*The value of comfort, over the long term; leave economic choices behind!
Choose your contractor wisely!