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  1. #1

    AC Unit Too Energy Efficient for Utility Rebate

    I recently had a new furnace/ac unit installed after reading countless posts on this site. I am very happy with the results, all is running well, and this site helped me be as prepared as possible for the purchase.

    I am writing now to vent my frustration with my utility rebate program. My electrical provider currently offers a rebate for a contractor installed, SEER 15 central air conditioner. The rebate application requested model and serial numbers for Furnace/AC & Coil, as well as, the AHRI reference number. I completed all this information and was pleased to find that my combination of Furnace/AC & Coil had a SEER rating of 15.2 per the AHRI website.

    Well I found out today that my rebate was denied and I called to find out why. According to the representative I spoke with, my rebate was denied because the SEER rating did not equal 15 exactly. That's right, my SEER 15.2 unit does not qualify because it does not exactly equal SEER 15. Obviously, I was very confused by this, the representative confirmed I completed the application properly and also confirmed the AHRI number. The only reason he could give me was that it had something to do with testing of air conditioners and that only SEER 15 air conditioners had been tested. He promised to submit my application for review and that I should call back in 5 days, but I don't have high hopes.

  2. #2
    Join Date
    Sep 2005
    Location
    Atlanta GA area
    Posts
    20,265
    MeThinks there is sand in the suntan oil...

    I would carefully and respectfully and politely carry this up the ladder a few rungs...

    I think someone just does not understand.

    If indeed they deny your rebate... then IMO the utility is blowing smoke with the rebate program... and a friendly call to the local TV newsroom for a report on the evening news might be in order...
    GA-HVAC-Tech

    Galatians 2:20-21; Colossians 1: 21-22 & 26-27; 3:1-4; Romans Ch's 5-6-7-8

    2 Chronicles 7:14

    Quality work at a fair price with excellent customer service.

  3. #3
    Join Date
    Nov 2004
    Location
    SW FL
    Posts
    5,994
    Quote Originally Posted by ga-hvac-tech View Post
    MeThinks there is sand in the suntan oil...

    I would carefully and respectfully and politely carry this up the ladder a few rungs...

    I think someone just does not understand.

    If indeed they deny your rebate... then IMO the utility is blowing smoke with the rebate program... and a friendly call to the local TV newsroom for a report on the evening news might be in order...
    I would notify legislature and PUC of state
    PUC Public Utility Commission.

    I would be talking to the CEO and President of the company if I continued to get a denial of themcorrectly filled out and documented rebate application.
    Designer Dan
    It's Not Rocket Science, But It is SCIENCE with "Some Art". ___ ___ K EEP I T S IMPLE & S INCERE

    Define the Building Envelope and Perform a Detailed Load Calc: It's ALL About Windows and Make-up Air Requirements. Know Your Equipment Capabilities

  4. #4
    Join Date
    May 2004
    Location
    south louisiana
    Posts
    2,995
    ditto. you should not be penalized for exceeding efficiency requirements.
    someone just doesn't know what number to put on what line.

    talking to the supervisor or manager of the program
    will help to educate bean counterl

    or who knows...maybe a number was transposed??
    in any case, talk to someone higher on the chain!

    glad you are pleased with performance, but sorry
    you are having this problem!

    best of luck.
    The cure of the part should not be attempted without the cure of the whole. ~Plato

  5. #5
    Join Date
    Aug 2010
    Location
    West Monroe, LA
    Posts
    1,442
    That's crazy!!! You had a system installed that exceeded the min. Seer requirement to qualify. I agree with all who have posted. You need to call and speak to supervisor and have them explain why that denied the claim?

    Glad to hear that you are pleased with the install and know that the installing company did there job by installing the correct seer rating to meet the electric company guidelines. Please keep us posted...

  6. #6
    Join Date
    Dec 2010
    Location
    The Quad-Cities area (midwest).
    Posts
    2,482
    Is the "representative" from the utility company or is he from the place you did business with? With our utility company, you would have received a letter stating the reason for the denial. Something stinks here. We used to have companies keep the utility rebates for themselves until the utility company finally caught on and put a stop to it.

  7. #7
    Join Date
    Sep 2009
    Location
    Arnold mo
    Posts
    3,788
    I believe this has something to do with what testing the manufacturer has to show in order to prove their equipment is what they say it is. I havn't looked into it much, but I've heard about it. If the one type of equipment is tested, then all the rest get certified also. Sounds like the Utility Co. is taking a stand against that process.
    The only thing to do is to take a look at the fine print of the rebate process and see if it mentions anything about it that would have alerted you, or better yet, your HVAC contractor. The rebate issue should have been something the contractor would be responsible for, at least in my area it would.
    An answer without a question is meaningless.
    Information without understanding is useless.
    You can lead a horse to water............
    http://www.mohomeenergyaudits.com

  8. #8
    Join Date
    Dec 2010
    Location
    The Quad-Cities area (midwest).
    Posts
    2,482
    I agree with the "tipster"..........if you were promised a rebate someone should pay. Where I used to work, there was a salesman that didn't know s**t. He was always showing a SEER rating and always coming up short. If caught, he would blame the wholesaler and have them pay the difference. This went on until the wholesaler had had enough.

  9. #9
    Join Date
    May 2009
    Location
    In the Hudson Valley of New York
    Posts
    1,677
    Is the utility looking for an EER number as well?

  10. #10
    Join Date
    Aug 2007
    Location
    Northern VA 38 degrees N by 76 degrees W
    Posts
    5,046
    Quote Originally Posted by barkless View Post
    I recently had a new furnace/ac unit installed after reading countless posts on this site. I am very happy with the results, all is running well, and this site helped me be as prepared as possible for the purchase.

    I am writing now to vent my frustration with my utility rebate program. My electrical provider currently offers a rebate for a contractor installed, SEER 15 central air conditioner. The rebate application requested model and serial numbers for Furnace/AC & Coil, as well as, the AHRI reference number. I completed all this information and was pleased to find that my combination of Furnace/AC & Coil had a SEER rating of 15.2 per the AHRI website.

    Well I found out today that my rebate was denied and I called to find out why. According to the representative I spoke with, my rebate was denied because the SEER rating did not equal 15 exactly. That's right, my SEER 15.2 unit does not qualify because it does not exactly equal SEER 15. Obviously, I was very confused by this, the representative confirmed I completed the application properly and also confirmed the AHRI number. The only reason he could give me was that it had something to do with testing of air conditioners and that only SEER 15 air conditioners had been tested. He promised to submit my application for review and that I should call back in 5 days, but I don't have high hopes.
    Where are you located?

  11. #11
    The representative I spoke with was from the utility's rebate department. The utility did not require an EER number. The rebate application does have a note in red that states "SEER 15 Only". I will call back next week, hopefully common sense prevails if/when my application is reviewed. The rebate is not for a lot of money, but I can't just let this go.

  12. #12
    Join Date
    May 2009
    Location
    In the Hudson Valley of New York
    Posts
    1,677
    Show the rep this, our utility says the seer or greater >, it is supposed to be win win, you save and get a rebate, the utility uses less output. Seems they are the bigger winners at 15.2 vs 15? You should also ask to speak with their superiors.
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