Originally Posted by
CFESAmasterEGSR
RussS-
I think we are straying away from the OP's technical question. Yes, image and attitude is a lot in today's market. And yes, I know a lot about "sales" I guess, I "sold" around $250k of my labor to my very happy customers last year. Maybe were not on the same page here, what exactly do you mean by "get them to sign your service agreement"? I took that to mean you pay me $xxx per year and we take care of all issues with your equipment. If that's not what you meant then we got off on the wrong foot here, and I apologize. It's possible I misread your post. Quality workmanship and honesty with your customers builds customer loyalty. It does still exist, it just has to be developed.