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  1. #1
    Join Date
    Aug 2012
    Posts
    2,592

    Customer says!!!!

    The last company put in 10 lbs of r-22 two weeks ago and charged me $ dollars now they won't come back and tell me I need a new unit. We said okay we'll give a a leak check and tell you what your real probem is and tell how much freon you really need and charge you the going rate for r-22 which is very expensive because it is almost out of production. Oh well I ain't doing that I just want my freon for 20 dollars a pound like the last guy did. DUHHH pass.
    Last edited by beenthere; 04-25-2013 at 06:04 AM. Reason: price
    My name is TooCoolforschool and I am a chronic over charger.

  2. #2
    Join Date
    Sep 2002
    Location
    Virginia
    Posts
    3,081
    Quote Originally Posted by toocoolforschool View Post
    The last company put in 10 lbs of r-22 two weeks ago and charged me $ dollars now they won't come back and tell me I need a new unit. We said okay we'll give a a leak check and tell you what your real probem is and tell how much freon you really need and charge you the going rate for r-22 which is very expensive because it is almost out of production. Oh well I ain't doing that I just want my freon for 20 dollars a pound like the last guy did. DUHHH pass.
    10 pounds in a resi unit ?? yea ok
    Last edited by beenthere; 04-25-2013 at 06:04 AM. Reason: Price in quote

  3. #3
    Join Date
    Feb 2010
    Location
    Northeast, PA
    Posts
    235
    Why do customers give us a hard time about charging them to leak check the system, but they cough up the cash to put in the "freon" whenever needed. This is bad technical assistance, I tell my customers its not ok if the refrigerant leaks out, it should stay in the system if the system is tight.

  4. #4
    I tell them to make a history of it, maybe the leak is small enough it will only happen once or twice...
    Then if i get sent to a call where there has been a history of it leaking, i will explain to them theres an 80% chance i could not find the leak. And if i do find the leak chances are they will be in one of the coils because thats where most of the copper is, which i wouldnt be able to repair, because of the aluminum fins.

    So pay me $ to leak check with an 80% chance of not finding it, and more money to replace a coil on an older system...

    When an older system is costing more money to operate... So why even put more money into an older system if the money you spend on it, could start you with a new system.

    Which is why i dont like heat pumps.... heat pumps are on in the summer and winter, so they only last half as long as regular air conditioners.... And you have to keep doing maintenace, parts break down easily. So the amount your saving, in energy bills compared to just a regular AC, is about the same after the parts.
    Last edited by beenthere; 04-25-2013 at 06:05 AM. Reason: Price

  5. #5
    Join Date
    Oct 2004
    Location
    Central WA
    Posts
    1,473
    You only find 20% of your leaks? Might want to work on that...

  6. #6
    Join Date
    Feb 2010
    Location
    Northeast, PA
    Posts
    235
    Technical hint: I just purchased a Prowler leak detector to upgrade my 10 year old leak detector. The first time using it I found a small leak at a capsulate pressure switch with no refrigerant and just nitrogen pressure. I was impressed and more importantly my customer was impressed, he has put gas in this system for 3-4 years in a row. The people he called in didn't find the leak, the heatpump system is only 5 years old.

  7. #7
    Join Date
    Dec 2005
    Posts
    3,931
    Quote Originally Posted by TriWorksInc View Post
    Technical hint: I just purchased a Prowler leak detector to upgrade my 10 year old leak detector. The first time using it I found a small leak at a capsulate pressure switch with no refrigerant and just nitrogen pressure. I was impressed and more importantly my customer was impressed, he has put gas in this system for 3-4 years in a row. The people he called in didn't find the leak, the heatpump system is only 5 years old.
    How did it find a refrigerant leak with no refrigerant in the system? Is it an ultrasonic detector? Unless the whole area was so saturated from the original leak?

  8. #8
    Join Date
    Feb 2010
    Location
    Northeast, PA
    Posts
    235
    Apparently it's very sensitive and the detector picked up the residual refrigerant R410A pushed by 350 psi of nitrogen.

  9. #9
    Join Date
    Aug 2012
    Posts
    2,592
    I just isolated a system and found the leak in the liquid line I'm just replacing it cuz they buried it originally.
    My name is TooCoolforschool and I am a chronic over charger.

  10. #10
    Speaking of refrigerant leak detectors... Any recommendations?

  11. #11
    Join Date
    Nov 2006
    Location
    Athens, Ohio
    Posts
    1,694
    Quote Originally Posted by Random Logic View Post
    Speaking of refrigerant leak detectors... Any recommendations?


  12. #12
    Join Date
    Aug 2012
    Posts
    2,592
    Leakythreaddetector.
    My name is TooCoolforschool and I am a chronic over charger.

  13. #13
    Join Date
    Jun 2012
    Location
    Ahoskie NC
    Posts
    83

    leak detector

    I have an h 10 and I well pleased with it. Have found 95% of the leaks I searched for.
    Quote Originally Posted by Random Logic View Post
    Speaking of refrigerant leak detectors... Any recommendations?

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