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  1. #1
    Join Date
    Dec 2005
    Location
    California/Nevada
    Posts
    3,668

    AC supply stores are run by soup nazis

    "improper etiquette".

    calling around , shopping for prices ....that's a No-No
    calling for a price then not showing up to buy it, ...that's a No-No.
    asking why things doubled since last year, ...that's a big No No.

    they ask you all kinds of irrelevant technical questions when you buy parts, ...answering any question incorrectly, ..that's a No No.

    EVERY time you go to the store or call in, they make an entry into the computer.
    they don't tell you anything, but screw up too many times, no soup for you!






    "MAN! i called in and you said the part was here!, i drove all the way out here and now you say not in stock?
    didn't you check when i called on the phone?



    ... ....?

  2. #2
    Join Date
    Jun 2009
    Location
    Upstate SC
    Posts
    1,439
    I dont have those problems.... Maybe you need a better store.

    Sent from my SCH-I510 using Tapatalk 2

  3. #3
    Join Date
    Jun 2012
    Posts
    529
    We call all the time for just pricing. It's part of building a quote for repair. Residents want quotes, commercial, industrial. Why would pricing be a problem?

  4. #4
    Join Date
    Sep 2008
    Location
    Western PA
    Posts
    25,758
    Quote Originally Posted by jdblack View Post
    I dont have those problems.... Maybe you need a better store.

    Sent from my SCH-I510 using Tapatalk 2

  5. #5
    Join Date
    Dec 2005
    Location
    Cincinnati, Oh
    Posts
    5,086
    Dude, you've got the wrong supply house.

    If I want a price out of anything in the book, I call up, get a price right there with which stores I can get it from, how long to order if it has to be shipped, and the price of shipping direct (if any). If he thinks I'm price shopping, he'll ask what he has to do to sell it.

    We just picked up 2 lochinvar 399's, they took 2k off the price of EACH boiler.

    If your moving any decent amount of product with that guy, they should be kissing your feet.

    We just got one of our distributors to run a material takeoff list + materials price off a print, and he itemized the whole thing, with pricing on the individual items, even though we could cut out the stuff we can get cheaper from other supply houses.

    Seriously, find a different supplier.

    Oh yeah, and your picture is freaking funny. I laughed my butt off.
    "Better tell the sandman to stay away, because we're gonna be workin on this one all night."

    "Dude, you need more than 2 wires to a condenser to run a 2 stage heatpump."

    "Just get it done son."

    Dad adjusted

  6. #6
    Join Date
    Apr 2012
    Location
    winnipeg
    Posts
    1,330
    I have never had a problem like that......
    it was working.... played with it.... now its broke.... whats the going hourly rate for HVAC repair

  7. #7
    Join Date
    Dec 2005
    Location
    California/Nevada
    Posts
    3,668
    all the companies i've worked for have been low volume.
    i used to work for a well known , and hated, AC service sales company.
    i found out when i changed companies that the real pices were about 10% to 20% cheaper than what they charged us.

    later , i was working for SEARS.
    SEARS hired some nutcase to be our manager.
    the manager would tell us we could only go to one store, and every month or so, it would be a different one.
    the techs and i came to the conclusion that this manager was trying to work out a deal where if he gave them all of SEAR's business, he would get some kickback.
    i didn't work. we kept being directed to go to different stores.
    none of the supply stores in my area cared if they were getting all of SEAR's business or not.
    (i don't have any proof, but that seemed to be the way it happened)

  8. #8
    Join Date
    May 2011
    Location
    Oklahoma
    Posts
    362
    If I don't have a lower competitors price when I call Johnstone they wonder what's wrong. "Dirty dog" the manager calls me. I want my doughnut and I want to haggle when I show up there!

  9. #9
    Join Date
    Jun 2003
    Location
    French Settlement, Louisiana, United States
    Posts
    287
    The supply house I deal with will usually drop the price lower when I get there. But has also referred me to some of his family!

  10. #10
    Join Date
    Sep 2005
    Location
    Atlanta GA area
    Posts
    21,406
    Wolf... you need a PERSONAL relationship with the manager at the supply house. This requires a few things:
    1) A decent amount of volume purchases of both equipment and supplies. In my area $35K or more of equipment and $65-75K a year total is entry level to be treated with respect. Not hard to do at all... $35K of equipment is only 22 builder grade systems. If you install any high end... lets say only upgrade to VS drive furnaces (still 80%)... this becomes only 17 systems. Not that difficult to sell and install 17 systems in a year.
    2) Building a relationship based on respect and trust both ways... note some supply houses are not capable of this... just leave and go somewhere else. Most of us handle a specific brand of equipment not because it is what we like... rather it is what the best (best for me) supply house sells.
    3) Do a few favors for the manager and counter folks: I will leave this up to your thoughts...
    4) Behave in a professional manor when you are in the supply house!!! This is important... Did I say this is IMPORTANT??? And if you sense the counter dudes (or dudettes, some places have women behind the counter), are not as smart nor as conservative as you... simply be nice to them where they are... DO NOT try to teach them nor fix their thinking... they take this personally and will screw with you as a result. Just be nice... and let it go.

    I am sure other folks can carry this discussion along... the point is to either build a relationship so you are 'special'... or you will be treated as 'little people'... I am not trying to be rude... just blunt: Make your choice and do what you know you need to do...
    GA-HVAC-Tech

    Quality work at a fair price with excellent customer service!

    Romans Ch's 5-6-7-8

    2 Chronicles 7:14

  11. #11
    Join Date
    Sep 2005
    Location
    Atlanta GA area
    Posts
    21,406
    Quote Originally Posted by coolcajun View Post
    The supply house I deal with will usually drop the price lower when I get there. But has also referred me to some of his family!
    Same with me... I am the 'best referral' when a HO calls looking for help. I also take care of heat and AC for ALL the folks at that house... Just courtesy...
    GA-HVAC-Tech

    Quality work at a fair price with excellent customer service!

    Romans Ch's 5-6-7-8

    2 Chronicles 7:14

  12. #12
    Join Date
    Oct 2012
    Location
    Wisconsin
    Posts
    4,123
    Quote Originally Posted by wolfstrike View Post
    calling around , shopping for prices ....that's a No-No
    calling for a price then not showing up to buy it, ...that's a No-No.
    asking why things doubled since last year, ...that's a big No No.

    they ask you all kinds of irrelevant technical questions when you buy parts, ...answering any question incorrectly, ..that's a No No.

    EVERY time you go to the store or call in, they make an entry into the computer.
    they don't tell you anything, but screw up too many times, no soup for you!
    I don't know who you are dealing with, but around here we have Gustav Larson and United, and they are good to deal with. You can call, ask questions, ask prices, check stock, and it is no problem.

    I needed an eev for a beacon unit, Gustav looked it up, but they did not have one in the company, it would have to come right from Bohn. They called Bohn and it was on backorder at the factory for like two weeks. The guy at Gustav knew that me telling a restaurant that I couldn't their fix walk-in freezer for two weeks would not be good, so he gave me the part number and said "Try calling United and give them this number, they are a big company, maybe they have one sitting on the shelf somewhere and can get it to you quicker".

  13. #13
    Join Date
    Sep 2005
    Location
    Atlanta GA area
    Posts
    21,406
    Quote Originally Posted by Mike19 View Post
    I don't know who you are dealing with, but around here we have Gustav Larson and United, and they are good to deal with. You can call, ask questions, ask prices, check stock, and it is no problem.

    I needed an eev for a beacon unit, Gustav looked it up, but they did not have one in the company, it would have to come right from Bohn. They called Bohn and it was on backorder at the factory for like two weeks. The guy at Gustav knew that me telling a restaurant that I couldn't their fix walk-in freezer for two weeks would not be good, so he gave me the part number and said "Try calling United and give them this number, they are a big company, maybe they have one sitting on the shelf somewhere and can get it to you quicker".
    The supply house I mentioned above... the one where I take care of them and they take care of me... has done this very thing (highlited) many a time.

    A relationship is a two way street... build it... and it will reward you many times over!!!
    GA-HVAC-Tech

    Quality work at a fair price with excellent customer service!

    Romans Ch's 5-6-7-8

    2 Chronicles 7:14

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