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  1. #14
    Join Date
    Jul 2012
    Location
    Cincinnati ohio
    Posts
    252
    Quote Originally Posted by dandyme View Post
    warranty isn't worth a fuzzy turd if they won't get it fixed in a short period of time.
    I agree.

  2. #15
    Join Date
    Apr 2012
    Location
    Sparta, NJ
    Posts
    14
    On behalf of Testo, please accept our apologies for delay. The “out of office” message was at an individual’s desk rather than going to the general Service phone extension. We have corrected that situation to make sure the coordinator’s calls are forwarded to someone in the office. As this is likely a warranty issue, there is good chance this is already in process to be returned. Please contact me at john@testo.com so that I can confirm the status of your meter. Thank you for bringing this our attention.

  3. #16
    Join Date
    Jun 2002
    Location
    south jersey
    Posts
    1,105
    Quote Originally Posted by jbickers View Post
    On behalf of Testo, please accept our apologies for delay. The “out of office” message was at an individual’s desk rather than going to the general Service phone extension. We have corrected that situation to make sure the coordinator’s calls are forwarded to someone in the office. As this is likely a warranty issue, there is good chance this is already in process to be returned. Please contact me at john@testo.com so that I can confirm the status of your meter. Thank you for bringing this our attention.
    I want to know how he is a professional member with only 9 post.
    You need to put the phone down and get back to work!

  4. #17
    Join Date
    May 2009
    Location
    Savannah, Ga/H.H. Island, S.C.
    Posts
    1,524
    Mr. Bickers is a representative of Testo tools.

    The membership committee will make exemptions for tool reps, manufacturer reps, or anyone else who the membership committee deems fit.

  5. #18
    Join Date
    Feb 2006
    Location
    Float'N Vally, MS
    Posts
    1,841
    Like Mark I have sent mine in twice with no problems.
    Within the first year they just sent a new in the package set.

    No problems so far with service.

    It takes about two weeks or better, but hey....
    Life is too short, Behappy!
    TFMM

  6. #19
    Join Date
    Dec 2007
    Posts
    4,718
    Quote Originally Posted by mark beiser View Post
    I have several different brands of digital manometers, as well as several brands of digital refrigerant gauges, including Testo on both counts.

    I strongly recommend the Testo 510 manometer over others in the <$300 price class.
    When it comes to the 550, I'd recommend looking at other manufacturers options for digital refrigerant gauges though.

    My 550 was repaired/replaced under warranty twice, with no issues.
    It has been 9 months since the last repair, which is the longest either my 2nd gen 523 or my 550 has worked for me at a time.
    My old school 1st gen 523(the one with the tiny 2 line display), still works flawlessly, but it has never been more than a couple of feet from its padded case its entire life.
    I will completely agree with this!!!!

    Nothing but flawless operation with my 510 and my 308.

    DRSAs whole other ball game, stupid hook design and all.

  7. #20
    Join Date
    Jul 2012
    Location
    Cincinnati ohio
    Posts
    252
    Quote Originally Posted by jbickers View Post
    On behalf of Testo, please accept our apologies for delay. The “out of office” message was at an individual’s desk rather than going to the general Service phone extension. We have corrected that situation to make sure the coordinator’s calls are forwarded to someone in the office. As this is likely a warranty issue, there is good chance this is already in process to be returned. Please contact me at john@testo.com so that I can confirm the status of your meter. Thank you for bringing this our attention.
    Thank you for responding to my ranting. I will say that I have had to call in one other time and was extremely impressed with how friendly and helpful the customer service was. I lost the battery cover the first day I used my 550 because I didn't put on securely. I called and they sent me another one for free, no questions asked. That may be why I was so disappointed this time.

  8. #21
    Join Date
    Aug 2004
    Location
    North Richland Hills, Texas
    Posts
    14,915
    Quote Originally Posted by behappy View Post
    Like Mark I have sent mine in twice with no problems.
    For me, having to send it in twice under warranty was a "problem" in and off itself, but yeah, the service was great.
    After the disaster that was the 2nd generation 523, then 2 failures of my 550, I lack confidence, especially in light of the abuse my Digi-Cools seem all to happy to take in stride...
    If more government is the answer, then it's a really stupid question.

  9. #22
    Join Date
    Feb 2010
    Location
    In a boiler room
    Posts
    7,157
    They treated me quite well shortly after I bought my 510. I dropped it by accident and the screen cracked, sent it in and didn't expect anything. They notified me that it couldn't be fixed but they would send me a new one for half price. I was ok with that, thought I would have to buy a new one for full price.

    I have also had the 550 and couldn't recommend it.

  10. #23
    Join Date
    Jun 2002
    Location
    south jersey
    Posts
    1,105
    Quote Originally Posted by Brent Ridley View Post
    Mr. Bickers is a representative of Testo tools.

    The membership committee will make exemptions for tool reps, manufacturer reps, or anyone else who the membership committee deems fit.
    Brent, your avatar scares me a little bit. I felt like I was being lectured to by the principal. lol
    You need to put the phone down and get back to work!

  11. #24
    Join Date
    May 2009
    Location
    Savannah, Ga/H.H. Island, S.C.
    Posts
    1,524
    Haha.

    My avatar is Willis Carrier. The grandfather of modern air conditioning.

  12. #25
    Join Date
    Dec 2009
    Location
    maroon lazyboy
    Posts
    1,049
    Well.... WHAT you LOOKIN' at, WILLIS??????? :-)


    Sent from my hand me down iPad....

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