Testo service/warranty repairs

[2141]

warranty isn't worth a fuzzy turd if they won't get it fixed in a short period of time.

I agree.

[jbickers]

On behalf of Testo, please accept our apologies for delay. The “out of office” message was at an individual’s desk rather than going to the general Service phone extension. We have corrected that situation to make sure the coordinator’s calls are forwarded to someone in the office. As this is likely a warranty issue, there is good chance this is already in process to be returned. Please contact me at john@testo.com so that I can confirm the status of your meter. Thank you for bringing this our attention.

[jnsrose]

On behalf of Testo, please accept our apologies for delay. The “out of office” message was at an individual’s desk rather than going to the general Service phone extension. We have corrected that situation to make sure the coordinator’s calls are forwarded to someone in the office. As this is likely a warranty issue, there is good chance this is already in process to be returned. Please contact me at john@testo.com so that I can confirm the status of your meter. Thank you for bringing this our attention.

I want to know how he is a professional member with only 9 post.

[Brent Ridley]

Mr. Bickers is a representative of Testo tools.

The membership committee will make exemptions for tool reps, manufacturer reps, or anyone else who the membership committee deems fit.

[behappy]

Like Mark I have sent mine in twice with no problems.
Within the first year they just sent a new in the package set.

No problems so far with service.

It takes about two weeks or better, but hey....

[pacnw]

I have several different brands of digital manometers, as well as several brands of digital refrigerant gauges, including Testo on both counts.

I strongly recommend the Testo 510 manometer over others in the <$300 price class.
When it comes to the 550, I'd recommend looking at other manufacturers options for digital refrigerant gauges though.

My 550 was repaired/replaced under warranty twice, with no issues.
It has been 9 months since the last repair, which is the longest either my 2nd gen 523 or my 550 has worked for me at a time.
My old school 1st gen 523(the one with the tiny 2 line display), still works flawlessly, but it has never been more than a couple of feet from its padded case its entire life.

I will completely agree with this!!!!

Nothing but flawless operation with my 510 and my 308.

DRSAs whole other ball game, stupid hook design and all.

[2141]

On behalf of Testo, please accept our apologies for delay. The “out of office” message was at an individual’s desk rather than going to the general Service phone extension. We have corrected that situation to make sure the coordinator’s calls are forwarded to someone in the office. As this is likely a warranty issue, there is good chance this is already in process to be returned. Please contact me at john@testo.com so that I can confirm the status of your meter. Thank you for bringing this our attention.

Thank you for responding to my ranting. I will say that I have had to call in one other time and was extremely impressed with how friendly and helpful the customer service was. I lost the battery cover the first day I used my 550 because I didn't put on securely. I called and they sent me another one for free, no questions asked. That may be why I was so disappointed this time.

[mark beiser]

Like Mark I have sent mine in twice with no problems.

For me, having to send it in twice under warranty was a "problem" in and off itself, but yeah, the service was great.
After the disaster that was the 2nd generation 523, then 2 failures of my 550, I lack confidence, especially in light of the abuse my Digi-Cools seem all to happy to take in stride...

[chuckcrj]

They treated me quite well shortly after I bought my 510. I dropped it by accident and the screen cracked, sent it in and didn't expect anything. They notified me that it couldn't be fixed but they would send me a new one for half price. I was ok with that, thought I would have to buy a new one for full price.

I have also had the 550 and couldn't recommend it.

[jnsrose]

Mr. Bickers is a representative of Testo tools.

The membership committee will make exemptions for tool reps, manufacturer reps, or anyone else who the membership committee deems fit.

Brent, your avatar scares me a little bit. I felt like I was being lectured to by the principal. lol

[Brent Ridley]

Haha.

My avatar is Willis Carrier. The grandfather of modern air conditioning.

[knave]

Well.... WHAT you LOOKIN' at, WILLIS??????? :-)


Sent from my hand me down iPad....