Ok fellas i gotta vent a little bit here. We have all been in this situation, furnace is marginally working or you find something that needs attention asap (Low reading on a capacitor, weak HSI, motor bearings starting to go out, etc.) You do the right thing for the client and bring it to thier attention and give them the appropriate pricing to get it taken care ofit. They him and haw for 10 minutes thinking you are trying to pull one over on them. They then tell you to leave the part in place and they will call back when it actually breaks down. How do you handle this situation? I have had a few of these lately and I know when those calls are going to come in, on a night or weekend. Of course they will tell you on the phone that someone was just out, but will omit that the tech reccomended repairs which they declined. Where I work, we will charge full price (diagnostic and repair) for any reccomendation that has been declined. How does your company handle it? Do you charge fully? Do you tell them "your too backed up" and they will have to wait until standard buisiness hours? (this only works if you remember the customer) I need a little advice guys, feel like I'm going a little crazy!