I'm not a large volume dealer. I do use the same distributor and maintain loyalty.
I buy my units from them (ICP). I had to replace the evaportor coil and TXV on a spit unit I installed 6 months ago. They charged me shipping. I don't like that. I can understand if I didn't have an account with them or I didn't buy the unit from them.
I'm not a Trane dealer and when I call them (Trane dist) they send me the warranty parts with no shipping or handling charges.
What do y'all think of that?