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  1. #1
    Join Date
    Jul 2001
    Location
    Anderson,SC
    Posts
    999

    Having to pay shipping cost for warranty parts from my distributor

    I'm not a large volume dealer. I do use the same distributor and maintain loyalty.

    I buy my units from them (ICP). I had to replace the evaportor coil and TXV on a spit unit I installed 6 months ago. They charged me shipping. I don't like that. I can understand if I didn't have an account with them or I didn't buy the unit from them.

    I'm not a Trane dealer and when I call them (Trane dist) they send me the warranty parts with no shipping or handling charges.

    What do y'all think of that?


    STUD

  2. #2
    We have handled ICP for years. Never paid a shipping charge. Sometimes I had to wait for the a shipment to get a warranty part.

  3. #3
    Join Date
    Jan 2007
    Location
    N.E. Ok.
    Posts
    1,370
    If the part is not in stock and is on order for a scheduled ship date i let the customer decide if they want to pay for earlier shipment or wait. Otherwise their is no shipping costs involved.

  4. #4
    Join Date
    Jul 2001
    Location
    Anderson,SC
    Posts
    999
    I don't think its ICP, its my distributor. The Goodman distributor in my area will charge for warranty part unless you buy the unit from them.

    Another thing I think ICP should pay labor and refrigerant for warranty work within 90 days. When I installed Nordyne they did.

    STUD

  5. #5
    Quote Originally Posted by HVAC/Stud View Post
    I don't think its ICP, its my distributor. The Goodman distributor in my area will charge for warranty part unless you buy the unit from them.

    Another thing I think ICP should pay labor and refrigerant for warranty work within 90 days. When I installed Nordyne they did.

    STUD
    They do.
    But ICP now audits it's labor allowances...beware.

  6. #6
    Join Date
    Oct 2010
    Location
    Anderson, South Carolina, United States
    Posts
    7,480
    I installed a "maratherm" Wednesday in a rental for the landlord, what a piece of crap that thing is!

  7. #7
    Join Date
    Jul 2001
    Location
    Anderson,SC
    Posts
    999
    Jason, When we going to lunch? You can't be that busy, Call me.

    BTW what is a "maratherm"

    STUD

  8. #8
    Join Date
    Jun 2006
    Location
    Richmond, VA
    Posts
    2,944
    Distributor is such a large term.

    There are Distributors who sell equipment and try to sell accessories. Trane, carrier york, etc.
    There are Distributors who sell accessories and try to sell equipment. Michels, dickson, east coast et all....

    and by accessories I mean parts, tools, filters, ductwork, etc.

    Which distributor do you have?

    We were in a remote corner of SC and passed the shipping onto the customer. If an "equipment distributor" is charging shipping to provide a warranty part......are they really a distributor?.

  9. #9
    Join Date
    Oct 2010
    Location
    Anderson, South Carolina, United States
    Posts
    7,480
    Quote Originally Posted by HVAC/Stud View Post
    Jason, When we going to lunch? You can't be that busy, Call me.

    BTW what is a "maratherm"

    STUD
    I'll call you soon, id like to check out the new tctc hvac facility too. Maratherm is eptings house brand icp. I would consider baker a parts house (or flex, tape and wye store)

  10. #10
    Join Date
    Jan 2009
    Location
    PNW
    Posts
    14
    None of the ICP units I service, or we installed in the last six years or so have needed any significant parts where shipping would have been an issue, swapped a larger gear and belt on the blower on one, and I think they covered. Not that we haven't seen problems! But mostly in-house fixed with torch and on truck supplies. However, I would assume they or your distributor would work something out to keep brand loyalty up, these things usually trickle upwards. Mayhap you should look for a new distributor. As long as everyone in the chain is 'authorized' then they should pass the costs up. Not buying the unit from them doesn't mean they don't get paid when the manuf. auths warranty claims they supplied parts for!

  11. #11
    Join Date
    Feb 2013
    Location
    Huntsville, AL
    Posts
    80
    Recently, I changed out a evap coil on warranty with Goodman.

    I have found that if I do not go back to the dealer that sold that specific unit, they will charge me a shipping and warranty handling fee.

    In my town there are 4 different Goodman dealers.

    This seems to me kind of roguish since Goodman should warranty all their equipment no matter where it was bought without a separate fee I will have to pass on to my customer on top of what I am already charging them.

  12. #12
    Join Date
    Oct 2010
    Location
    Anderson, South Carolina, United States
    Posts
    7,480
    Quote Originally Posted by ComfortService View Post
    Recently, I changed out a evap coil on warranty with Goodman.

    I have found that if I do not go back to the dealer that sold that specific unit, they will charge me a shipping and warranty handling fee.

    In my town there are 4 different Goodman dealers.

    This seems to me kind of roguish since Goodman should warranty all their equipment no matter where it was bought without a separate fee I will have to pass on to my customer on top of what I am already charging them.
    X2, and the distributer that sold us the few goodmans we installed lost the goodman line, so we get charged the fee and pass it to customer. I'm glad we only did a handful of them.

  13. #13
    Join Date
    Jun 2003
    Location
    Chicago, IL
    Posts
    4,486
    I changed out a goodman heat exchanger a couple weeks ago. Picked it up from the Goodman factory store here. They charged me $50 shipping to transfer it from a different store 20 miles away.

    on top of that, they sell lots of supplies and accessories there, but don't have filters. Thats right, they DO NOT SELL FILTERS. How can an HVAC supplier be that stupid. They actually do sell filters but only the washable ones that guarantee you'll be back for another heat exchanger next year

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