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  1. #1
    Join Date
    Jul 2009
    Location
    Wa
    Posts
    183
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    Mobile device issues AX

    I have encountered something I don't understand?? I have a customer using a microsoft surface to access his HVAC. While on-site and connected to his LAN he logs in as a basic wb user and everything works great. When he logs in offsite using an extrenal IP address the hx profile is automatically chosen during connection. With a lot of drop down menus, and no right click functionality navaigation is impossible. I can't get mind around why accessing from an extrenal IP chooses the hx profile, and when connected on his companies LAN the px profile works fine.

  2. #2
    Join Date
    Feb 2008
    Location
    Jerzee
    Posts
    45
    Post Likes
    Disable tablet mode in Windows 10 setting s.

  3. #3
    Join Date
    Jul 2009
    Location
    Wa
    Posts
    183
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    Thread Starter
    Customer said tablet mode is off last email I had with him. Next time I'm on-site I will verify that myself. Wondering how tablet mode would only affect access outside his LAN??

  4. #4
    Join Date
    Feb 2008
    Location
    Jerzee
    Posts
    45
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    WiFi to ethernet connection?

  5. #5
    Join Date
    Jul 2009
    Location
    Wa
    Posts
    183
    Post Likes
    Thread Starter
    Customer said tablet mode is off last email I had with him. Next time I'm on-site I will verify that myself. Wondering how tablet mode would only affect access outside his LAN??

  6. #6
    Join Date
    Jul 2009
    Location
    Wa
    Posts
    183
    Post Likes
    Thread Starter
    Got up to eat dinner. Came back and reposted the same reply!! LOL. Yes I beleive he's connected to a wireless network.

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