So in the last week have came across many DIYers' that when I show up to the call, walking into the living room the whole burner tray or pellet insert is taken apart. Wires, screws, and panels everywhere. On an enviro system that was old screws were spread all over the floor and their dogs were walking all over them. They obviously were trying to figure it out themselves how to fix it. One was a blower change out. The other was a highlimit malfunctioning. In both cases it took me longer to do the job because I had to figure out where everything went etc.. Talked to the boss about it and now going to start charging more when this occurs, I don't mind putting the puzzle back together but when you don't unravel the puzzel yourself it just takes longer to put back together. Just wondering what you guys do in those situations?