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  1. #1
    Join Date
    Sep 2005
    Location
    Windsor Ontario
    Posts
    17

    Trane Tech Support

    Does anyone have the phone # for tech support? I am geting nowhere with my local service guys.

    Thanks

  2. #2
    Join Date
    Aug 2009
    Location
    Prattville, Alabama
    Posts
    2,132
    Giving the factory tech support phone number to non-Trane personnel is frowned upon, I believe. You could complain to their boss, or better yet, have your boss complain to their boss. Or you could do business with another Trane office. Or you could do business with a competitor. Or you could present your technical problem here, for help.

  3. #3
    Join Date
    Sep 2006
    Location
    Ohio
    Posts
    496
    I was told by Trane that they don't have Tech Support.

  4. #4
    Join Date
    Jul 2012
    Location
    Western KY
    Posts
    1,221
    Our local trane supplier will call tech support on a 3way call for us. Never had a problem getting support. If your local supplier won't do that call the next closest supplier and get them too. And when they do let the factory know what's going on so they can fix it.

  5. #5
    Join Date
    Feb 2012
    Location
    EVERYWHERE
    Posts
    229
    Just get fengs number.

  6. #6
    Join Date
    Jul 2012
    Location
    Western KY
    Posts
    1,221
    Quote Originally Posted by FixItRight View Post
    Just get fengs number.
    Oh ya. Good idea. Just Feng it.

  7. #7
    Join Date
    Mar 2009
    Location
    Mid-Mo
    Posts
    3,596
    Quote Originally Posted by Tommy knocker View Post
    Our local trane supplier will call tech support on a 3way call for us. Never had a problem getting support. If your local supplier won't do that call the next closest supplier and get them too. And when they do let the factory know what's going on so they can fix it.
    That had been my experience also.

    WWFD

  8. #8
    Join Date
    May 2007
    Location
    City That Never Sleeps
    Posts
    66
    Oh they have tech support but only if you work for them.

    Loved stumping those guys on calls, great bunch of guys though had a great relashionship with alot of them as they also taught classes.

  9. #9
    Join Date
    Jan 2007
    Location
    Pittsburgh
    Posts
    181
    Worked with A Trane guy in the past and he said tech support only for them. He was unaware of any tech support for non-Trane pukes.

  10. #10
    Join Date
    Sep 2007
    Location
    NH
    Posts
    1,213
    Never had any luck getting a hold of Trane tech support... Left messages and still waiting for a call back... And that was a few years ago.

    You might try your American Standard dealer and ask for there tech support number. Depending on the unit they may be able to help.

  11. #11
    Join Date
    Mar 2007
    Posts
    3,135
    All of the local offices should have a tech support person you can speak to. If your local office is not getting you what you need, try one in the next city until you have success. If the need arises, they can call the factory for/with you. I know that the guy in my area knows his stuff and will go to great lengths to help people.
    The key to happiness is lower expectations.

  12. #12
    Join Date
    Feb 2006
    Location
    USA
    Posts
    4,381
    I've never known of any trane tech support that was solid. My last employer gave me the # of a trane guy but all he did was read from the same manuals that I have. While the white or black book is informative, it's not exactly a great troubleshooting guide either. This forum is probably the best help I've had with issues on a trane by using search function

    Sent from my SGH-T999 using Tapatalk 2

  13. #13
    Join Date
    Mar 2009
    Location
    Mid-Mo
    Posts
    3,596
    Quote Originally Posted by hvac wiz 79 View Post
    I've never known of any trane tech support that was solid. My last employer gave me the # of a trane guy but all he did was read from the same manuals that I have. While the white or black book is informative, it's not exactly a great troubleshooting guide either. This forum is probably the best help I've had with issues on a trane by using search function

    Sent from my SGH-T999 using Tapatalk 2
    Guys like R-123, jayguy, and supertek65 to name a few who are awesome Trane tech support.....

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