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  1. #27
    Join Date
    Jul 2012
    Location
    Western KY
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    1,221
    Quote Originally Posted by John Markl View Post
    It doesn't matter if your fixing air conditioners, or flipping burgers....there will always be a push to get the job done as quickly as possible. That's reality.
    Slow is smooth. Smooth is fast.

  2. #28
    Join Date
    Jul 2012
    Location
    Western KY
    Posts
    1,221
    Residential work is stressfull!! I hate it!! Rarely do it!! *****, whine, and complain when I do. Yep big baby that's me. I only catch the occasional res boiler once or twice a winter and I'll flop rite on the floor and start flailing about when I do. I respect the guys that do it cause I did it for years. Give me a quiet roof or loud a$$ mech room anytime. I think commission on equipment is cool but on parts? No way. Temptation to be a parts changer to high.

  3. #29
    Join Date
    Aug 2012
    Posts
    2,666
    "performance based pay" in other words car salesman.
    My name is TooCoolforschool and I am a chronic over charger.

  4. #30
    Join Date
    Nov 2007
    Location
    Sherman, TX
    Posts
    9,441
    Quote Originally Posted by toocoolforschool View Post
    "performance based pay" in other words car salesman.
    What's wrong with being paid by performance, as opposed to being paid by the hour? Performance pay benefits employer and employee. Hourly benefits employee, and can easily screw the employer AND the customer.....
    Technical incompetence is NOT a sales tool....

  5. #31
    Join Date
    Jan 2013
    Location
    Miami, FL
    Posts
    3
    John, you are correct and that is common sence for most of us. The only time faster is not better is when something is T & M . Otherwise, you should always expect to finish something within a descent amount of time. The guys who take way too long to do things usually are not called as much as the guys who do good work and are hustlers.

  6. #32
    Join Date
    Mar 2007
    Posts
    3,108
    Every employee is on a performance based pay system. If you don't perform and measure up to the standards set forth by the company, they don't have to keep you on the payroll. PBP like you guys are talking about is just a way for employers to shift the risk of doing business onto their employees, and get out of paying a fair wage. Their ideology is simply stated in "You win some... and then you win some more"...

    The "first round draft picks" of our industry that the OP refers to are never to be found sitting on the bench. However, in sports, don't the teams with the worst record usually get the first pick?
    "There is no greater inequality than the equal treatment of unequals."

    -Thomas Jefferson

  7. #33
    Join Date
    Mar 2011
    Posts
    259
    Quote Originally Posted by John Markl View Post
    What's wrong with being paid by performance, as opposed to being paid by the hour? Performance pay benefits employer and employee. Hourly benefits employee, and can easily screw the employer AND the customer.....
    I'm not a salesman. If I was, I would have a job in the office.

    Forcing a tech to sell crap to customers is a quick way to have techs selling stuff the customer may not really need, just to keep his job. That is high stress that is completely manufactured by the contractor, and is isn't needed.

    I have an almost stress free job (not including dealing with traffic and the weather) and I earn six figures fixing stuff. No sales required. We have salesmen for that.

  8. #34
    Join Date
    Nov 2007
    Location
    Sherman, TX
    Posts
    9,441
    Quote Originally Posted by TheChillerMan View Post
    I'm not a salesman. If I was, I would have a job in the office.

    Forcing a tech to sell crap to customers is a quick way to have techs selling stuff the customer may not really need, just to keep his job. That is high stress that is completely manufactured by the contractor, and is isn't needed.

    I have an almost stress free job (not including dealing with traffic and the weather) and I earn six figures fixing stuff. No sales required. We have salesmen for that.
    Who said anything about selling stuff? It can simply be a matter of efficient work practices and technical competence. A guy that can mow down 6 calls a day is certainly worth more than a guy who consistiently does three, with equal call-back ratings and similar call types.

    We didn't get where we are by hustling upsells...we got where we are by being prompt, efficient, and competent.
    Technical incompetence is NOT a sales tool....

  9. #35
    Join Date
    Feb 2010
    Location
    In a boiler room
    Posts
    7,137
    Quote Originally Posted by TheChillerMan View Post
    You don't work on chillers being timid. But thanks for the personal insult.
    It certainly wasn't meant as an insult, I realize not everyone can handle the residential side of it. I work on a far bigger variety of equipment since I do both commercial and resi and refer, a lot more knowledge is needed. I work for a co. that never pressures me to sell, have a great relationship with the owners, and make a very good living, enough to keep me working here.

    If the shoe fits.......

  10. #36
    Join Date
    Jul 2012
    Location
    Western KY
    Posts
    1,221
    Quote Originally Posted by John Markl View Post
    Who said anything about selling stuff? It can simply be a matter of efficient work practices and technical competence. A guy that can mow down 6 calls a day is certainly worth more than a guy who consistiently does three, with equal call-back ratings and similar call types.

    We didn't get where we are by hustling upsells...we got where we are by being prompt, efficient, and competent.
    You are rite, as is chillerman. Residential techs should be compensated based on performance not parts sold. Compensation based on parts sold= more parts sold. Hey I get $30 for every variable speed motor I sell. TA da every variable speed motor I see is bad. Not all techs will fall to the temptation but a lot will.

  11. #37
    Join Date
    Jul 2010
    Location
    wisconsin
    Posts
    270
    Quote Originally Posted by John Markl View Post
    Who said anything about selling stuff? It can simply be a matter of efficient work practices and technical competence. A guy that can mow down 6 calls a day is certainly worth more than a guy who consistiently does three, with equal call-back ratings and similar call types.

    We didn't get where we are by hustling upsells...we got where we are by being prompt, efficient, and competent.
    Right, a tech who is organized, timely, and competent, and wants to get even better, is more valuable than a parts changer.

  12. #38
    Join Date
    Jul 2010
    Location
    wisconsin
    Posts
    270
    Quote Originally Posted by chuckcrj View Post
    It certainly wasn't meant as an insult, I realize not everyone can handle the residential side of it. I work on a far bigger variety of equipment since I do both commercial and resi and refer, a lot more knowledge is needed. I work for a co. that never pressures me to sell, have a great relationship with the owners, and make a very good living, enough to keep me working here.

    If the shoe fits.......
    In northern wisc. We just dont have enough commercial to do only commercial. I like the diversity of all combined. I have never even seen a chiller within an hour of minocqua, most of our commercial is split systems or rtu.

  13. #39
    Join Date
    Nov 2001
    Location
    east kansas
    Posts
    8,032
    Quote Originally Posted by Tech Rob View Post
    Every employee is on a performance based pay system. If you don't perform and measure up to the standards set forth by the company, they don't have to keep you on the payroll. PBP like you guys are talking about is just a way for employers to shift the risk of doing business onto their employees, and get out of paying a fair wage. Their ideology is simply stated in "You win some... and then you win some more"...

    The "first round draft picks" of our industry that the OP refers to are never to be found sitting on the bench. However, in sports, don't the teams with the worst record usually get the first pick?
    I agree.
    Beware of advice given by some guy on the Internet.

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