I've been dying to ask this question. Here's my reasoning: From what I've read here, you guys go the extra mile troubleshooting and satisfying the customer.
So.......how difficult is it to work with the manufacturer or the distributor when you have to get a part or deal with a warranty issue ?
Perhaps these issues (if any) are regional or brand?
From a customer point of view, I'm curious about this. I'm thinking of either Carrier or Trane specifically. I live in the Northwest and know that there are local distributors within a few 100 miles. But, that doesn't tell me anything about how hard it is for an HVAC tech to work with a distributor or company.