Run warranty or extended warranty on the weekend or at night? Shoot yea. It does not matter what time they call we have, I repeat HAVE to respond but as stated earlier we let them know if it is maintenance related or not due to our installation or equipment there will be charges. I thought this was a no brainer. And as stated before customer service is the name of the game, whether you like it or not. I personally don't like it and don't understand the extended warranty after hours, but it is what I have done for 25 years. Some people appreciate it while other expect it (unfortunately). And rich customers that is another topic in its self.