That’s one of the reasons I like being in service and not in install is not having to deal with the construction crew type people. In service, you deal with the customers/end users one-on-one and not in and out and to never come back. One day you might be on a PM the other driving all over the place. Service is the one that usually gets tasked with figuring out the hair pulling issues allot of times, which as odd is it may sound I like.
BUT...service is being on call, will be on the phone 1/4 of your day, will need to be at three different places at once, and will be the "go to" guy for everyone (seems like anyways) in the company.
The other thing is you have to keep up with the software and hardware of yesteryear. That part can be a real pain at times.
I think the big thing that I see that is different between install guys and service guys, the service guys can usually talk to the end user on more of a professional level. You've got to be able to listen and speak well...at least to the customer.
Oh and then be able to fix stuff and not just control stuff either. Once you figure out that it's not a control problem they will almost get to the point of begging to get you to fix it.
Whatcha think so far?
"It's not that I'm smart, it's that I stay with the problem longer”
Albert Einstein