No. I do not have remote access enabled. And how in the world would I know that as of last August there was no monthly fee for remote access? I get no communications from Trane or the installing company. Again, Trane is missing the boat. Thanks for the tip Chuck.
I got an email from Nexia or schlagelink since I originally had it connected.
I called Trane Customer Service and their response was: "We don't answer technical questions here. You'll have to contact your local Trane accredited service person."
You would get a similar response from virtually any HVAC equipment manufacturer you called directly.
In most cases, even we as contractors don't get direct access to support from the manufacturer, we have to go through the equipment distributor.
If more government is the answer, then it's a really stupid question.
I have a Trane comfort link II class this morning. This is what most all dealers have to do is go to this classes and stay up to date with this products and others that Trane offers!
This is why it's best to call a pro out. The person you are talking to through Trane has very little knowledge of the product compaired to Trane field service tech. That is who is doing the training this morning.