Hello, I have bought a Samsung AQV12JX from an installer at Costco 5 years ago. It was not a good experience. So far I had two PCB replaced, two leaks, countless reprogrammation through the remote control. The unit vibrates a lot and is fixed on my wall so it makes noise in the house...
The company that installed it always made the repair and they are competent, of course they do not sell this product anymore but I still stuck with it...
I asked them to make me an offer to replace it since it is not really acceptable to pay and flush it down the drain 5 years later when the warranty ends, they came with this:
Fujitsu 12000btu 14.3 seer
Fujitsu 12000btu 23 seer
Mitsubishi 12000btu seer 20.5
In Quebec, we have a law against such products to protect consumer, I have all the chances of winning this small claim out of them if I sew them and I think they know it. I don't want to do that if possible. I don't want them to make profit out of this at least, this way we share the responsibility.
Can someone tell me the cost a big company might have for these three units? All the pipes and wires will be reused so nothing to do on this side.