If I'm following you correctly, someone from Emerson needs to drop the correct templates into the site link before you will get anything. They should also hand you the template in PDF so you know the point relationship.
The particular serial number of the SiteLink you need is on the enclosure, there is a sticker inside the door. Site ID is usually on a Liebert service sticker outside the enclosure. If you don't have a SiteID on any other equipment there they can look it up by the site address and or name.
Harris Integrated Solutions
Formerly Liebert (Emerson Network Power)
Expressed opinions are my own